CCBHC Care Team Coordinator

Helio Health; City of Syracuse (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Holidays including floating birthday

401(k) plan with up to 5% company-matc

Short-term disability insurance

Life insurance

Employee Assistance Program (EAP)

Job summary

Helio Health in Syracuse, NY seeks a Care Team Coordinator to lead clinical supervision and program quality within a multi-disciplinary team. The role ensures CCBHC operations align with regulatory standards and supports staff development while maintaining service delivery to clients with complex behavioral health needs.

The position requires an Advanced or Master CASAC or Qualified Health Professional license by NYS, with 3+ years of clinical experience; salary range is $70,000–$80,000 per year

Qualifications

• Advanced or Master CASAC or Qualified Health Professional license by NYS Department of Education.
• Minimum three years' clinical experience in an appropriate program setting.
• Minimum bachelor's degree; master's degree strongly preferred.
• An equivalent combination of training and experience may be substituted for educational requirements.
• Knowledge of the biopsychosocial process of substance use disorders and/or mental health/recovery.
• Demonstrated knowledge and skills in provision of supervision.
• Sound judgment, strong leadership skills and cultural competency.
• Strong organizational, delegation, prioritization and leadership skills.
• Ability to relate effectively with staff, service recipients, internal and external community agencies.
• Ability to work independently.
• Excellent oral and written communication skills.
• Proficiency with basic computer applications.
• Must possess a valid NYS Driver's License.

Responsibilities

• Maintains and provides supervision of program staff, volunteers and student interns.
• Implements quality improvement activities and monitors service provision.
• Participates in management and administrative committees as assigned.
• Assists with development and delivery of agency policies and protocols; educates staff.
• Ensures collaboration across the multi-disciplinary team to meet standards (CCBHC/OMH/OASAS).
• Ensures program record documentation compliance with agency standards.
• Provides direct care services and may carry a caseload.
• Represents agency to the community.
• Other duties as assigned by supervisor.

Skills

Staff supervision

Leadership

Quality improvement

Program coordination

Regulatory compliance

Education

Bachelor's degree

Master's degree preferred

Equivalent training/experience

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, Inc., the Care Team Coordinator, as part of a multi-disciplinary team, ensures Certified Community Behavioral Health Clinic (CCBHC) operations and services meet the standards and requirements of Helio Health and its regulatory entities.

Working out of the medical suite, this Full-Time position will require candidates to have an Advanced or Master CASAC or Qualified Health Professional license by the NYS Department of Education. (LMSW, LCSW, LMHC, LMFT, LCAT).

Pay: $70,000.00 - $80,000.00 per year.

In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On Incentive of $3,000 or $8,000depending on licensure.

Working Relationships

• Takes direction from Nurse Manager, Clinic Director and/or Service Director and keeps them informed regarding content of workload.
• Supervises program staff, volunteers and student interns.
• Contributes to the Program Leadership Team in Quality Assurance activities.
• Works with service recipients, internal and external community agencies and organizations.

Responsibilities

• Maintains and provides supervision of program staff. Related duties include:
  • Assuring continuing process improvement and staff development.
  • Continuous staff performance evaluation and supervision.
• Implements Quality Improvement activities to include:
  • Recommends program standards and measurements for continuous quality improvement.
  • Monitors provision of services.
  • Monitors team/program performance indicators, takes action on areas of poor performance and makes recommendations for performance improvement initiatives.
  • Manages problem resolution and makes suggestions for process improvement.
• Participates in Management and Administrative committees as assigned.
• Assist with the development and delivery of Agency and/or Clinic Policy and Protocol. Ability to educate staff and hold accountable policy and performance.
• Ensure collaboration across the Multi-Disciplinary Team to ensure the quality of all services meet CCBHC, OMH, OASAS and Agency Standards.
• Assures program record documentation compliance with agency and regulatory standards.
• Provides direct care services, may carry a caseload.
• Represents agency to the community.
• Other duties as assigned by supervisor.

Qualifications

• Advanced or Master CASAC or Qualified Health Professional licensed by the NYS Department of Education preferred.
• Minimum three years' clinical experience in an appropriate program setting.
• Minimum bachelor's degree, master's degree in a related human service or medical field strongly preferred.
• An equivalent combination of training and experience may be substituted for educational requirements.
• Knowledge of the biopsychosocial process of substance use disorders and/or mental health/recovery, self-help group process and principles of counseling.
• Demonstrated knowledge and skills in provision of supervision.
• Sound judgment, strong leadership skills and cultural competency.
• Strong organizational, delegation, prioritization and leadership skills.
• Ability to relate effectively with staff, service recipients, internal and external community agencies.
• Ability to work independently.
• Excellent oral and written communication skills.
• Proficiency with basic computer applications.
• Must possess a valid NYS Driver's License.

Our Comprehensive Employee Benefits Package Includes:

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.