CCaaS Solutions Engineer - Pre-Sales & CX Architect

Zoom

United States

Hybrid

USD 146,000 - 319,000

Full time

3 days ago

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Job summary

Zoom is seeking a Contact Center Solutions Engineer to design and implement advanced CCaaS solutions across the pre-sales lifecycle. You will translate business needs into concrete technical strategies and collaborate with account teams on discovery, product demos, and proofs of concept.

Ideal candidates have a strong blend of business insight and technical acumen, with CCaaS experience and a track record of customer advocacy in fast-paced environments. Hybrid/remote work options are available.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years in customer-focused roles.
Experience selling to business buyers and sales engineering.

Responsibilities

Serve as trusted advisor throughout pre-sales lifecycle; translate requirements into solutions.
Design and implement contact center solutions to meet business needs.
Collaborate with account teams on discovery, demos, RFPs, workshops, and POCs.
Gather requirements and provide technical expertise for contact center projects.
Optimize contact center technologies to improve efficiency and customer experience.
Troubleshoot and resolve issues related to contact center solutions.
Stay updated on industry trends and best practices.