CCA Clinical Administrative Lead-PRN-Medical Assistant-Remote

Cooper Norcross University Hospital; Cherry Hill Township (NJ); Remote; USD 55,000 - 75,000; Full time

Job summary

Cooper Norcross University Hospital is seeking a Clinical Admin Lead to provide remote/in-person MA support, manage vitals, answer patient questions, and coordinate with clinicians within the Cooper365 model.

The role involves maintaining the EHR database, registering patients, printing/uploading documents, and handling inbound communications. Strong administrative skills and the ability to work independently are essential.

Qualifications

• 3–5 years' experience in customer service with the ability to exercise sound administrative judgement when needed.
• Excellent listening and communication skills are required.
• Must be able to work independently and manage multiple tasks.

Responsibilities

• Provide remote/in-person MA support, including patient vitals and answering questions.
• Maintain the EHR database and register patients; print/upload documents for visits.
• Process and route incoming faxes via OnBase to providers for signatures or information.
• Check in/out and support Cooper365 remote tasks for clinicians and patients.

Skills

Customer service

Administrative support

Communication skills

Time management

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients' questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. 3-5 years' experience in customer service with the ability to exercise sound administrative judgement when needed, a forward thinker and embrace innovation to creatively solve problems and serve as the subject matter expert for Cooper 365 customer service and Primary Care Services. He/she assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network. The clinical/admin lead is the liaison for the clinicians, work with patients to check in/out, schedule appointments when needed and work in baskets as required. This role will be involved in both the clinical and administrative areas including assisting clinicians with patient care, and handling clerical, environmental, and organizational tasks. The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients' questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. This role is responsible for processing and/or printing incoming faxes through OnBase/fax and routing to provider for signatures or information. To ensure proper uploading into chart and category in a timely and efficient manner. Provides information to patients so they may fully utilize and benefit from the clinical services. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Must have excellent time management, leadership aptitude, and organizational skills. Must be able to work independently. Excellent listening and communication skills are required. Excellent