CCA Clinical Administrative Lead-PRN-Medical Assistant

Cooper Norcross University Hospital; Cherry Hill Township (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Cooper Norcross University Hospital seeks a Clinical Administrative Lead to provide remote/in-person MA support, capture vitals, answer patients’ questions, and manage the EHR workflow for Cooper365.

You will handle registration, scheduling, document printing/uploading, and ensuring forms are completed; the remote role may require occasional on-site training in Camden, NJ and regular collaboration with clinicians.

Qualifications

• 3–5 years of experience in customer service with the ability to exercise sound administrative judgement.
• Ability to coordinate multiple tasks, prioritize effectively, and communicate clearly with patients and clinicians.
• Familiarity with EHR workflows, check-in/out processes, and patient document handling.

Responsibilities

• Provide remote/in-person MA support, take vitals, answer patient questions, and manage the Cooper365 EHR workflow.
• Handle patient registration, scheduling, and printing/uploading documents for visits; ensure forms are completed.
• Coordinate certifications, referrals, and prior authorizations to ensure timely access to care.

Skills

Customer service

Administrative support

Tools

EHR system

Scheduling software

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S& P and Fitch Ratings.Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

This position is REMOTE Must live near Camden NJ. This position is during the day must be able to work 7 days a week. Must be able to come into Camden NJ 3-4 weeks for training.

The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients' questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could be required in person depending upon departmental need. The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed.

3-5 years' experience in customer service with the ability to exercise sound administrative judgement when needed, a forward thinker and embrace innovation to creatively solve problems and serve as the subject matter expert for Cooper 365 customer service and Primary Care Services. He/she assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network. The clinical/admin lead is the liaison for the clinicians, work with patients to check in/out, schedule appointments when needed and work in baskets as required. This role will be involved in both the clinical and administrative areas including assisting clinicians with patient care, and handling clerical, environmental, and organizational tasks.

The CCA Clinical/Admin lead will provide remote/in person MA support to provide vitals, assist with patients' questions, ordering bloodwork script for clinicians. Responsible for maintaining EHR database, registration of patients, printing/uploading documents for visits and ensuring patient completes them. After visit ensure scanning and uploading of documents into the EHR program as needed. This role is a remote position, however, could require in person depending upon departmental need.

The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed.

The Clinical Administrative Lead handles all Cooper 365 phone matters. This position will be responsible for providing both remote check-in/out and MA services in the Cooper365 model. This role requires ALL recertifications, referrals, and prior authorizations to be completed in a timely manner. Processing record requests through MRO processing all new patient contracts and questions as needed. This role is responsible for processing and/or printing