LEAD MEDICAL ASSISTANT

Cooper Norcross Health; Voorhees Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Cooper Norcross Health is seeking a supervisor for clinic operations to lead clinical staff, review evaluations, and provide medical assistant support to providers. The role emphasizes patient confidentiality, excellent service, and adherence to the Patient’s Bill of Rights.

Incumbents must complete the Cooper IDX training program (Registration, Scheduling, E-Commerce and FSC) and maintain annual eligibility; strong communication and training skills are essential.

Qualifications

• Minimum 1–2 years in clinical operations in a fast-paced physician’s practice or clinical site within Cooper University Healthcare.
• Experience with IDX and Epic electronic health records.
• Registration, Scheduling, E-Commerce and FSC training completed.

Responsibilities

• Supervise clinical staff and prepare evaluations; provide input on performance and administer evaluations.
• Provide medical assistant support to providers as needed.
• Maintain high level of customer service and patient confidentiality per Patient’s Bill of Rights.
• Mentor staff, serve as role model, and travel to various clinical locations as required.

Skills

Customer service

Interpersonal skills

Communication skills

Typing

Microsoft Office

Training

Education

High School Diploma

MA Clinical Training program

Tools

IDX

Epic

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing in put on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Registration, Scheduling, E-Commerce and FSC.

Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper’s Core Values.

Ability to provide on-site training.

Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required

Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.

Scheduling, registering and working on an electronic health record with knowledge of front desk

Minimum of 1year of experience working with IDX and Epic required.

Education Requirements

High School Diploma or Equivalent required.

Graduate of an MA Clinical Training program required.

License/Certification Requirements

Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

BLS required.