CBO Transaction Flow Specialist - Revenue Cycle

Henry Ford Health; Troy (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Ford Health is seeking a detail‑oriented specialist to manage the system's insurance recovery and patient pay workflows. Under minimal supervision, you will analyze denials, design efficient processes, and coordinate with HFHS units to improve performance and cash flow.

The role requires healthcare revenue cycle experience, proficiency with UB and CMS 1500 billing, and strong communication to drive change across departments.

Qualifications

• High school degree or equivalent required.
• Associate's degree or equivalent years of college preferred.
• Two years of experience within healthcare revenue cycle.
• One year of healthcare accounts receivable billing.
• One year resolving insurance payer denials.
• Experience with both UB and professional billing preferred.
• Experience with multiple insurance payers billing and follow-up preferred.
• Experience in a large, integrated healthcare organization preferred.
• Experience with patient billing and related applications preferred.
• Experience with EPIC Patient Accounting System preferred.
• Strong communication with colleagues, supervisors and managers.
• Excellent organizational and time management skills to meet third party requirements.
• Ability to work independently and lead change.
• Knowledge of medical terminology preferred.
• Ability to analyze data and identify opportunities.

Responsibilities

• Responsible for HFHS transaction flow processes and insurance recovery/workflow design.
• Identify root causes of edits and denials and develop error prevention initiatives.
• Coordinate with CBO staff, HFHS units, and internal customers to drive performance improvement.

Skills

Healthcare revenue cycle

Insurance payer denials

EPIC Patient Accounting

Communication skills

Time management

Independence

Change leadership

Medical terminology

Education

Associate's degree

High school diploma or equivalent

Tools

UB Billing

Professional Billing (CMS 1500)

EPIC Patient Accounting System

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under minimal supervision, this position is responsible for the Henry Ford Health System's (HFHS) transaction flow processes, including effective design of the insurance recovery and patient pay workflows, research and identification of root causes resulting in edits and denials, development of error prevention initiatives, and coordination with CBO staff, HFHS business units, and internal customers to drive performance improvement.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school degree or equivalent.
• Associate's degree or equivalent years of college education, preferred.
• Two (2) years of experience within healthcare revenue cycle.
• One (1) year of healthcare accounts receivable billing.
• One (1) year of experience with resolving insurance payer denials.
• Experience with both technical (UB) and professional (1500) billing, preferred.
• Experience with billing and follow up of variety of insurance payers, preferred.
• Experience at a large, complex, integrated healthcare organization, preferred.
• Experience with patient billing, patient accounting and other related applications, preferred.
• Experience with EPIC Patient Accounting System, preferred.
• Ability to communicate effectively with colleagues, supervisors, and managers.
• Strong organizational and time management skills required to effectively prioritize workflow to meet third party requirements.
• Ability to work independently.
• Ability to understand and lead change.
• Knowledge of Medical terminology, preferred.
• Ability to analyze data and identify opportunities.