CBHI Intake Coordinator

Hirebridge; Boston (MA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Summer Fridays 12:30 closure

Health, dental & vision

3 weeks paid vacation

11 paid holidays

Sick time including mental health days

401k with up to 4% match

Disability insurance

Life Insurance

Longevity bonus and vacation day

Company laptop and cell phone

Cell phone discount

Job summary

Northeast Family Services is seeking an experienced CBHI Intake Coordinator to manage registration and admissions across five MA regions, coordinating with referral sources and teams.

The role handles intake paperwork, clinical documentation, and insurance verification, with a focus on accuracy and service quality in a hybrid work setting.

Qualifications

• Experience with clients/families with complex behavioral health needs.
• Familiarity with CBHI performance specifications.
• Assessing appropriate level of care for CBHI services.
• At least 1 year of patient intake and scheduling experience.
• Knowledge of insurance benefits and authorizations.
• Strong computer literacy and EHR proficiency.
• Excellent communication and customer service under stress.
• Strong time management and organizational skills.
• Authorized to work in the U.S.; visa sponsorship not available.
• Access to laptop, CPS, high-speed internet, and phone.

Responsibilities

• Manage registration and admissions for five Massachusetts regions.
• Collaborate with referral sources through the referral, waitlist, and assignment process.
• Maintain client rosters for waitlist, active, transfer, and discharged clients.
• Process intake paperwork and clinical documentation including assessments and treatment plans.
• Handle monthly MABHA updates and verify insurance coverage.
• Answer incoming calls, gather referral information, and schedule appointments.
• Work with program directors, clinicians, and peers as part of a multidisciplinary team.

Skills

Intake coordination

Customer service

Time management

Interpersonal skills

Multidisciplinary teamwork

Problem-solving

Insurance verification

Tools

MS Office

EHR (Electronic Health Records)

Payer portals

Job description

Ready for a summer schedule that works for you?
Summer Fun Fridays at Northeast Family Services!
We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine!

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator!

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

This is a hybrid Opportunity!

Qualifications:

• Experience working with and helping clients/families with complex behavioral health needs
• Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
• Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
• At least 1 year of patient intake and scheduling experience
• Experience reviewing comprehensive assessments and treatment plansWorking knowledge of insurance benefits and authorizations
• Strong computer literacy, including MS Office and Electronic Health Records (EHR)
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills
• Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
• Access to high speed secure internet required for Full Time positions

Benefits:

• Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor DayHealth, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• After 1 year-401k retirement plan with up to 4% match
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Personal cell phone discount

Hours:

• Full Time Salary: $45,000 to $55,000