CB Client Services Representative - Decatur, AL

SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote/hybrid options

Job summary

SOUTHSTATE BANK, NATIONAL ASSOCIATION is seeking a Client Services Representative in Decatur, Alabama. The role serves as the point of contact for day-to-day client interactions, handling funding, billing, invoicing, and portal training.

You will monitor invoices for quality and potential fraud, and you will support colleagues across cbCentral tasks. The ideal candidate has at least 1 year of clerical/office experience, strong English communication skills, and proficiency in Excel and Word.

Qualifications

• Excellent verbal and written communication skills are required.
• Must be able to work effectively in a team and relate well with clients/vendors.
• Proficiency in Excel and Word and general office duties.
• Ability to multitask.

Responsibilities

• Ensure client funding, billing, and verification activities align with terms.
• Provide excellent customer service to clients.
• Monitor and evaluate submitted invoices and backup for quality and potential fraud.
• Maintain understanding of client operations to identify issues and opportunities.
• Research items in client reserve and balance reserves using Excel daily.
• Provide client training on funding procedures and client portal.
• Handle cbCentral tasks (Disputes/Exceptions, Needs Image, Chargebacks).
• Ensure compliance with Bank policies, procedures, and regulations.
• Pursue cross-training and My Learning courses to improve skills.
• Assist other client reps and employees through collaboration.
• Work Carrier Reports, if applicable.
• All other tasks as directed by management.

Skills

Verbal communication

Written communication

Customer relations

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Summary

This position is responsible for, but not limited to, being the point of contact for all day-to-day interactions with clients. The Client Services Representative performs daily tasks that could consist of the following duties: purchasing of client accounts receivables, monitoring and evaluating invoices and any supporting documentation submitted for fraud, enters credit authorizations, works assigned cbCentral tasks, creates new client debtors in the system (if applicable), performs invoice verifications within policy guidelines, prepares and works various reports, manages clients' reserves, provides client training on funding procedures and in-house client portal, and performs research when needed.

Duties & Responsibilities

• Ensure client funding, billing, and verification activities align with the client's agreed-upon terms
• Ensure that excellent customer service is provided to clients
• Monitor and evaluate submitted invoices and backup for quality and potential fraud
• Maintain an in-depth understanding of client operations and behaviors to identify issues, trends, and service opportunities
• Research items in client reserve and holding/releasing funds when necessary (balance client reserves using Excel daily, if applicable)
• Provide client training on funding procedures and client portal
• Works assigned cbCentral tasks in a timely manner (i.e. Disputes/Exceptions, Needs Image, Chargebacks, etc)
• Ensure that the Bank's policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Seek opportunities to improve skills through cross-training and My Learning courses offered by the Bank
• Provide assistance to other client reps and/or employees by collaborating with them through healthy and positive interactions
• Work Carrier Reports, if applicable
• All other tasks, responsibilities or duties, as directed by management

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education Requirements

High school graduate or equivalent is required

Minimum Experience

At least 1 year clerical/ office work is required

Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with clients/vendors
• Must be proficient in Excel and Word and general office duties
• Ability to multitask

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Work Location

239 Johnston St SE Decatur, Alabama 35601

Equal Opportunity Employer, including disabled/veterans.