Cayuse Kapi Attendant - Barista

Spokane Tribe Resort & Casino; Airway Heights (WA); On-site; USD 19,000 - 25,000; Full time

Job summary

Spokane Tribe Resort & Casino is seeking a Cayuse Kapi Attendant to deliver prompt, friendly service and quality beverages and foods. You’ll handle cash registers, assist guests, and maintain a clean, welcoming area while coordinating with kitchen staff to ensure timely delivery of orders.

The role requires basic math, good communication, and prior money handling experience. A gaming environment certification will be pursued as part of employment.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years old.
• At least two months experience in related position.
• Basic math skills.
• Verbal communication and guest service skills.
• Prior money handling skills and computer skills.
• Knowledge of Commercial Espresso machines and cooking equipment.
• Ability to obtain food handlers certification before start.
• Must obtain and maintain a valid gaming license.

Responsibilities

• Welcome and connect with every Guest approaching Cayuse Kapi.
• Discovers guests' needs and suggests products to meet sales goals.
• Prepare beverages and food to high quality standards.
• Operate cash register and handle money promptly.
• Maintain a clean appearance of merchandise and guest area.
• Communicate with guests, teammates and management.
• Report issues to supervision for service recovery as needed.
• Monitor stock and communicate inventory needs with supervisor.
• Coordinate with kitchen staff to ensure timely delivery of items.
• Other duties as assigned.

Skills

Guest service

Cash handling

Communication

Multi-tasking

Problem solving

Education

High school diploma

Tools

Espresso machines

Job description

Position Summary

The Cayuse Kapi Attendant is responsible for providing prompt and friendly service, quality beverages including (espresso and coffee drinks) and quality food. The Cayuse Kapi Attendant is responsible for conducting cash register transactions, while maintaining a clean atmosphere.

General Accountabilities

• Welcome and connect with every Guest that approaches Cayuse Kapi.


• Discovers your Guests needs and appropriately suggest product to enhance service and meet sales goals.


• Prepare beverage and food of the highest quality by following standards of service for Cayuse Kapi.


• May be responsible for food prep related to the deli operation including making sandwiches, salads and preparing desserts. Other preparation of food items may be required per manager discretion.


• Operate cash register and handles money efficiently and promptly.


• Clean and maintain the appearance of all merchandise and guest area.


• Respond to customer inquiries and their requests.


• Learn the STC Mission statement and strive to excel with Guest service standards.


• Responsible for multi-tasking and assisting Guests swiftly and efficiently.


• Responsible for effectively communicating with guests, teammates and management.


• Will be responsible for reacting to issues and problem solving to meet the Guests needs while complying with SOPs, IC’s and the STC Handbook.


• Will be required to report any issues or situations to supervisory and management staff in the case that service recovery assistance is needed.


• Monitor stock and communicate inventory needs with supervisor.


• Will communicate frequently with kitchen staff to ensure that fresh order items are being delivered timely.


• Other duties as assigned.

WORKING CONDITIONS

Must have ability to

• Use all equipment associated with the position, including but not limited to cash register, and computer keyboard.


• Communicate effectively always, with customers as well as all levels of employees.


• Effectively and efficiently move around work area.


• Review and comprehend all necessary documentation.


• Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.


• Perform several different duties including, but not limited to; lifting, pushing carrying, and pulling loads up to 50 pounds.


• Walk, squat, stand, and twist to be able to lift, load, and unload items.


• Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon customer volume.

Job Qualifications

• High school diploma (or equivalent) required.


• Must be at least 18 years of age.


• Must have at least two months experience in related position.


• Must have basic math skills.


• Verbal communication and guest service skills required.


• Prior money handling skills, computer skills, required.


• Must be knowledgeable in areas regarding operation of Commercial Espresso machines, cooking equipment and have a basic working knowledge of beverages.


• Must be able to obtain required food handlers certification prior to the start of employment.

Obtain and maintain a valid gaming license.