Barista

Lac du Flambeau Business Development Corporation; Northern (KY); Hybrid; USD 12,000 - 18,000; Part time

Job summary

Lac du Flambeau Business Development Corporation is hiring a part-time cafe/kiosk associate to prepare coffee, espresso beverages, teas, and other specialty drinks while delivering exceptional customer service. You will maintain a clean, organized environment, handle transactions, and assist with food items as needed.

The role requires teamwork and the ability to thrive in a fast-paced retail setting, with flexible weekend hours and a strong focus on guest experience and product quality.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Basic math and cash handling skills.
• Ability to obtain food safety certification if required.

Responsibilities

• Provide exceptional customer service by following the Fun 5 in all interactions.
• Prepare and serve coffee and other beverages per company recipes and quality standards.
• Take orders accurately and process transactions using the POS system.
• Maintain beverage quality, presentation, and sanitation standards.
• Answer questions about beverages and food items and menu offerings.
• Operate coffee equipment safely and responsibly.
• Assist with stocking and merchandising and general cleaning duties.
• Work with team to ensure fast, friendly service during peak hours.

Skills

Customer service

Multitasking

Teamwork

Education

High school diploma

Tools

POS system

Job description

Job Summary

The primary responsibility of this position is to prepare and serve coffee, espresso beverages, teas, smoothies, and other specialty beverages while providing exceptional customer service. This position is responsible for maintaining a clean, organized, and welcoming coffee kiosk environment while ensuring product quality, sanitation standards, and efficient daily operations.

Essential Functions

Specific duties include, but are not limited to, the following:

Customer Service & Beverage Preparation

• Provide exceptional customer service by performing the Customer Service Fundamentals (i.e. Fun 5) in all customer interactions.
• Prepare and serve coffee, espresso beverages, teas, Matcha, and other specialty beverages in accordance with company recipes and quality standards.
• Accurately take customer orders and process transactions using the point-of-sale (POS) system.
• Maintain beverage quality, consistency, and presentation standards.
• Answer questions about beverage and food products.
• Ensure consistency, quality, and presentation of all drinks.
• Operate espresso machines, grinders, and other coffee equipment safely and properly
• Maintain knowledge of menu items and seasonal offerings.
• Prepare and serve sandwiches and other food items as applicable
• Handle customer concerns and questions in a professional and business-like manner.
• Assist with maintaining an inviting and customer-focused atmosphere.
• Work collaboratively with team members to maintain efficient service

Inventory, Merchandising & Operations

• Assist with stocking and rotating products, ingredients, cups, lids, utensils, and supplies.
• Assist with receiving deliveries and organizing inventory.
• Monitor product freshness and notify management of inventory or supply needs.
• Assist with merchandising displays and product presentation.
• Follow opening and closing operational procedures as assigned.

Sanitation & Equipment Maintenance

• Maintain a neat, clean, organized, and sanitized work environment at all times.
• Follow all food safety, sanitation, and health department standards.
• Properly clean and maintain coffee machines, blenders, food preparation equipment, and workstations.
• Assist with general cleaning duties within the coffee kiosk and surrounding work areas.
• Operate equipment safely and responsibly while maintaining cleanliness and organization standards.

Other duties

This job description provides a general overview of the responsibilities and expectations for this role. It is not an exhaustive list of all duties, responsibilities, or activities that may be required. These may be modified, added, or removed at any time based on the needs of the organization.

Expectations/Abilities

• Dependable, self-motivated, organized, and customer-focused with the ability to work effectively in a fast-paced retail and food service environment.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and adapt to changing operational needs.
• Ability to maintain professionalism and positivity during busy operational periods.
• Ability to consistently execute the Fun 5 (Smile, Make Eye Contact, Greet the Customer, Suggestive Sell, and Thank the Customer) during customer interactions.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a busy retail and food service environment. Responsibilities are performed within the coffee kiosk and surrounding retail areas with exposure to hot surfaces, beverage preparation equipment, refrigeration, and varying temperatures. The position regularly involves customer interaction and high-volume service periods.

Position Type/Expected Hours of Work

This is a part-time position. Days and hours of work are scheduled Sunday through Saturday during coffee kiosk operating hours, generally between 6:00 a.m. and 3:00 p.m. Weekend and holiday work may be required as business needs demand. Must attend all mandatory meetings and participate in required trainings.

Travel

No travel is expected for this position.

Native American preference will be applied to hiring of this position as defined in Title 25, U.S. Code, Chapter 14, Subchapter V, subsection 273 & 274. We are an equal opportunity employer with preference given to qualified Native American applicants in accordance with federal law and tribal policy.

Requirements

Required Qualifications

Education & Experience

• High school diploma or equivalent preferred.
• Previous customer service, food service, retail, or hospitality experience preferred.
• Strong communication, teamwork, and customer service skills.
• Positive attitude
• Ability to work efficiently in a fast-paced environment
• Experience operating POS systems and handling cash transactions preferred.
• Basic math and cash handling skills
• Ability to obtain food safety certification if required.

Preferred Qualifications

• Previous coffee shop, café, or specialty beverage experience.
• Previous barista experience preferred

Required Pre-Employment Screening

LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.