Cave Tour Guide

ExplorUS; Vail (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Colossal Cave in Vail, Arizona invites a proactive Cave Tour Guide to lead or co-lead tours, ensuring the safety of guests and staff while showcasing the cave's features.

You will coordinate reservations for group tours, maintain cave cleanliness and equipment, follow scripts for each tour type, and stay current with safety procedures and industry trends.

Qualifications

• High school diploma or equivalent is required.
• Prefer prior caving or customer service experience.
• Must be self-motivated with high professional and ethical standards.
• Excellent written and verbal communication skills.

Responsibilities

• Adhere to cave tour scheduling and assist with group tours as needed.
• Maintain cave cleanliness and perform routine safety checks.
• Follow safety procedures to protect staff, guests and the cave.
• Monitor equipment and report repairs to the Cave Operations Lead.
• Coordinate reservations for group tours with schools, churches and groups.
• Stay updated on industry trends for protective cave gear and safety.
• Participate in training and adhere to scripts for each tour type.
• Ensure accurate messaging using tour scripts and guidelines.
• Report concerns and brainstorm solutions with the Cave Tour Lead.

Skills

Communication skills

Customer service

Safety procedures

Education

High school diploma

Job description

Colossal Cave is located in Vail, Arizona, and attracts visitors from around the world who delight in the incredible natural features found only in a cavern experience; stalactites, stalagmites and other extraordinary formations.

Cave Tour Guide

Summary of Position

Assist with all Cave Tours, leading or co-leading as necessary, with a focus on ensuring the complete safety of our employees, guests and the cave itself.

Responsibilities

• Adhere to the scheduling of the cave operations staff, special cave events, school and group tours and participate as requested
• Actively participate in the on-going cave maintenance activities including trash cleanup, changing of light bulbs, and utilizing the monthly checklist to ensure a clean and safe cave environment. Activities also include cleaning paths, walkways, displays, etc.
• Extreme attention and adherence to cave safety procedures to protect cave staff, guests and the cave at all times
• Be mindful of all cave equipment to ensure safety and effectiveness, including working flashlights, helmets in good condition, gloves (where and when needed) and immediate notification of needed repairs to the Cave Operations Lead
• Assist with the coordination of reservations for group tours with schools, churches, community groups, etc. to promote the cave and the company when requested
• Stay current with industry trends regarding protective cave gear and keep Cave Tour Lead informed
• Participate in the training schedule for tour guides and adhere to the detailed and appropriate scripts for each type of tour focusing on history, ecosystem and safety.
• Utilize the cave tour scripts to ensure accuracy and consistency of message
• Participate in staff training and guide enrichment as necessary
• Respect cave operation guidelines and rules and be accountable in following them
• Promptly inform the Cave Tour Lead or general maintenance of any structural or electrical issues within the cave requiring attention
• Keep Cave Tour Lead apprised of all cave concerns and brainstorm solutions

Position Requirements

• Must be self motivated with the ability to perform with the highest professional and ethical standards
• Must respond well to a changing work environment and able to perform at the highest level with minimal direction
• Must demonstrate effective written and verbal communication skills
• Must be very agile and able to conduct/participate in extended and advanced cave tours. This position involves frequent bending, twisting, lifting, squatting and crawling.

Knowledge And Experience

Education: High school diploma (or equivalent)

Experience: Prefer prior caving experience and/or customer service experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.