CAU Training - Coordinator 3

LSU New Orleans; New Orleans (LA); On-site; USD 65,000 - 75,000; Full time

Job summary

The University of New Orleans seeks a proactive training lead to manage the Centralized Appeals Unit's internal training program, focusing on Medicaid policy, LaMEDS, and appeals processes. You will develop training materials, coordinate with the CAU Unit Manager, and ensure consistent messaging across units.

You will maintain a complete materials catalog, schedule trainings, promote opportunities, enroll participants, and track attendance.

Qualifications

• Bachelor’s degree or an Associate’s degree with professional experience or six years of experience in lieu of a degree.
• Minimum 2 years of professional experience in training, project management, or communications.
• Minimum 2 years of professional experience with Louisiana Medicaid policy and procedures.
• Minimum 1 year of professional experience working within LaMEDS.
• Desired: 3+ years in training, project management, or communications; 2+ years with LaMEDS; relevant industry certifications.

Responsibilities

• Lead the development of training materials for Medicaid policy, LaMEDS, and appeals.
• Communicate with the CAU Unit Manager about training on policy and system updates.
• Coordinate with other Medicaid training units to ensure consistent messaging.
• Maintain a complete catalog of training materials and a calendar of sessions.
• Promote training opportunities and manage enrollment and attendance records.
• Meet with LDH staff to discuss program changes and their impact on materials.
• Edit materials and secure approvals from the CAU Unit Manager.
• Review final materials for accuracy and completeness.
• Arrange venues and equipment for classes and webinars; support trainings as needed.
• Attend, contribute to, and conduct trainings; perform other tasks as assigned.

Skills

Training

Project management

Communications

Attention to detail

Microsoft Office

Education

Bachelor's degree or Associate’s degree + 3 years experience OR 6 years experience in lieu of degree

Tools

LaMEDS

Job description

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department Eligibility Support Job Summary Job Description

Performs lead role for internal training of the Centralized Appeals Unit (CAU). Leads the development of training materials for Medicaid policy and procedures, the Louisiana Medicaid Eligibility Determination System (LaMEDS), and appeals process training materials for a comprehensive training program for all CAU employees.

Communicates with the CAU Unit Manager regarding unit training on Medicaid policy and procedures, LaMEDS and appeals. Coordinates with other Medicaid training units to ensure continuity of messaging and reduction in training overlap. Participates in meetings that are held in the state Medicaid office as needed. Manages, updates, and maintains a complete catalog of all training materials in the agency’s management system, as well as a calendar of upcoming training sessions. Communicates and promotes training opportunities to CAU staff, manages enrollment in training programs and tracks participation/attendance for Medicaid records. Meets with LDH staff to discuss program, policy changes and system updates and their effects on training materials. Makes necessary edits to materials and secure approval of all modifications from the CAU Unit Manager. Reviews final training materials to ensure that they are accurate, complete and that it meets required specifications. Secures venues for all classes and workshops to include the coordination of all audio/visual equipment, scheduling of any conference lines or webinar capabilities. Attends, contributes, and conducts trainings when requested. Other tasks as assigned.

QUALIFICATIONS

REQUIRED: Bachelor's degree, or Associate’s degree plus three years of professional experience or six years of professional experience in lieu of a degree. Minimum 2 years professional experience in training, project management, or communications related field. Minimum 2 years professional experience with Louisiana Medicaid policy and procedures. Minimum 1 year professional experience working within LaMEDS. Excellent analytical and critical thinking skills; effective organizational and time management skills. Great attention to detail and follow-up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. Ability to review and edit written content for accuracy and general proofing/grammar.

DESIRED: Minimum 3 years professional experience in training, project management, or communications related field. Minimum 3 years professional experience with Louisiana Medicaid policy and procedures. Minimum 2 years professional experience working within LaMEDS. Minimum 2 years professional experience with project/program coordination. Relevant industry certifications.

Salary: 65-75k

Posting Close Date

This position will remain open until filled.

References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.

Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.