CATV Field Service Technician

Liberty Latin America; Caguas (PR); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Liberty Puerto Rico is seeking a Service Technician to support our customers by promptly answering inquiries, diagnosing issues, and guiding users through step-by-step solutions. You will deliver technical and network problem resolution in the field.

Responsibilities include CATV maintenance, installing and servicing equipment, reading signal levels, and reporting to the NOC. A valid SCTE-BPI certification, a high school diploma, and bilingual English/Spanish are required.

Qualifications

• High School Diploma required, Associate degree preferred.
• 1-2 years of related technical experience in the CATV industry.
• SCTE-BPI Certification is a requirement.
• Bilingual (Spanish and English) is required.

Responsibilities

• Perform preventative maintenance and repair of CATV distribution system.
• Assist with the training of technicians.
• Collaborate with other technicians on job activities.
• Stabilize systems, set up sweep generator, and perform related duties.
• Read signal levels with field strength meter and adjust levels as needed.
• Fix service problems and report to NOC for provisioning.
• Ensure installations meet company standards and quality checks.
• Respond to and correct customer service problems daily.
• Climb poles and use bucket truck; lift up to 75 lbs as needed.

Skills

Bilingual (Spanish/English)

Good communication

Standby shift readiness

Customer service

Problem-solving

Analytical skills

Microsoft Office

Education

High School Diploma

Associate degree

SCTE-BPI Certification

Tools

Signal level meters

Ohm meters

Cable fault locator (TDR)

Hand tools (drills, hammers, wrenches, screwdrivers)

Bucket truck

Job description

Liberty Puerto Rico is seeking a Service Technician to support our customers by promptly answering inquiries, diagnosing issues, and guiding users through step-by-step solutions. You will deliver technical and network problem resolution in the field.

Responsibilities include CATV maintenance, installing and servicing equipment, reading signal levels, and reporting to the NOC. A valid SCTE-BPI certification, a high school diploma, and bilingual English/Spanish are required.