Service Technician

Liberty Latin America; Caguas (PR); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Liberty Puerto Rico is seeking a Service Technician to support our customers by promptly answering inquiries, diagnosing issues, and guiding users through step-by-step solutions. You will deliver technical and network problem resolution in the field.

Responsibilities include CATV maintenance, installing and servicing equipment, reading signal levels, and reporting to the NOC. A valid SCTE-BPI certification, a high school diploma, and bilingual English/Spanish are required.

Qualifications

• High School Diploma required, Associate degree preferred.
• 1-2 years of related technical experience in the CATV industry.
• SCTE-BPI Certification is a requirement.
• Bilingual (Spanish and English) is required.

Responsibilities

• Perform preventative maintenance and repair of CATV distribution system.
• Assist with the training of technicians.
• Collaborate with other technicians on job activities.
• Stabilize systems, set up sweep generator, and perform related duties.
• Read signal levels with field strength meter and adjust levels as needed.
• Fix service problems and report to NOC for provisioning.
• Ensure installations meet company standards and quality checks.
• Respond to and correct customer service problems daily.
• Climb poles and use bucket truck; lift up to 75 lbs as needed.

Skills

Bilingual (Spanish/English)

Good communication

Standby shift readiness

Customer service

Problem-solving

Analytical skills

Microsoft Office

Education

High School Diploma

Associate degree

SCTE-BPI Certification

Tools

Signal level meters

Ohm meters

Cable fault locator (TDR)

Hand tools (drills, hammers, wrenches, screwdrivers)

Bucket truck

Job description

What's the role?

As a Service Technician you will be responsible for supporting Liberty Puerto Rico in providing elite service to our customers by promptly answering customer inquiries, providing accurate information while fixing and problem solving with new and existing customers. You will also provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

How can you add value?

• Responsibilities may include preventative maintenance and repair of CATV distribution system.
• Assist with the training of technicians.
• Be involved in work activities in collaboration with other technicians.
• Stabilize the system using sophisticated equipment; set up system sweep generator and perform other related duties as required.
• Perform any and all duties of personnel in the Installer, field collector, trencher, and auditor positions.
• Fix services problems, correct them, report to NOC for provisioning, and report thru Axis System upon completion of job.
• Read signal levels through use of field strength meter; adjust levels as needed in installation problems, using installation connectors and various types of drop cable, maintaining accurate clearances, and installing tap-off devices.
• Ensure that the overall installation meets company standards by analyzing the quality and judging the acceptability of the services delivered (e.g., picture quality and signal levels for cable installation, and forward and reverse levels for HSD installation and digital telephone, etc.) once the installation is complete.
• Respond to and correct customer service problems every single day.
• Maintain system levels as specified in system operating instructions; calculate amplifier output; set and replace distribution and line extender amplifiers.
• Diagnose and change out power supplies and line amplifiers in the field as required.
• Perform underground and aerial construction duties customarily associated with a CATV operation, including, but not limited to, assisting in installation of all rigid and semi-rigid coaxial cable, including pole line construction within the overhead plant and all underground installations; installation of all vaults, pedestals, boxes or equipment used to house CATV equipment; locating of existing underground cables and use of a cable fault locator (TDR); removing from service or transferring from pole to pole all of the above.
• Learn and perform CLI function as needed.
• Guys, lashes, pull and splice cable.
• Keep records of performance tests, inventory, vehicles, and all other areas deemed necessary by management and company policy.
• Climb poles, ladders, towers, and other structures as needed, may use bucket truck when required; lift and carry loads of up to 75 lbs. using appropriate equipment.
• Manipulate connectors, fasteners and wire and use hand tools.
• Drive Company vehicles every single day and maintains an accurate inventory of vehicle stock.
• Responsible uses of PPE (Personal Protective Equipment) provided by the company, in strict compliance with Company policy and governmental standards.
• Perform temporizations of feeder and trunk cable.
• Demonstrate and ensure compliance with The Customer 1st Philosophy, Liberty Latin America Code of Conduct and Liberty safety standards and procedures.
• Other functions that may be assigned.

What do you need?

Education and/or Experience

High School Diploma required, Associate degree preferred.

1-2 years of related technical experience in the CATV industry.

Previous experience as CATV installer.

SCTE-BPI Certification is a requirement.

Other Qualifications:

• Good communication and positive interpersonal skills.
• Bilingual (Spanish and English).
• Should be available to execute standby shift.
• Able to perform efficiently outages within a given timeframe.
• Available to assist in system outages after natural disasters such as hurricanes on 24/7 schedules, if needed.
• Availability to be moved from assigned work area, and/or relocated, based on operational needs.
• Proven knowledge of National Electrical Codes, FCC regulations and telecommunications transportation.
• Ability to perform position requirements safely and regularly at heights greater than 30 feet.
• Ability to carry, climb and operate extension ladder.
• Ability to climb poles using gaffs, hooks and climbing belt as needed.
• Ability to differentiate between different sizes and colors of wires.
• Strive to make cable connections in tight spaces by bending, reaching, twisting with small components and wires.
• Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.).
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts.
• Ability to splice coaxial cable.
• Ability to use handheld communication devices and applications.
• Knowledge in Modems/PC Configuration.
• Domain in electrical and electronics.
• Good analytical skills problem-solving abilities.
• Computer-literate, knowledge in Microsoft Office.
• Customer Focus and service oriented.
• Proven knowledge on Telecommunications, especially on cable, telephone, and Internet.
• Valid driver's license.