Cattle Genomics Strategic Account Manager

Neogen; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Neogen, a global genomics and animal science solutions provider, seeks a Key Account Manager for Cattle Genomics to manage high-value accounts across the United States, with a focus on beef and dairy markets. You will coordinate with Sales, Marketing, IT, and Lab Operations to deliver genomic results and support adoption.

You will build strong customer relationships, analyze needs, and ensure reports are delivered on schedule while supporting implementation and process improvements.

Qualifications

• Bachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences discipline.
• Experience in customer service, account support, customer communications, training, or a related customer-facing function.
• Experience developing customer-facing communications, training materials, reports, or related documentation.
• Demonstrated problem-solving skills and the ability to analyze information from multiple sources.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for assigned corporate accounts and high-value end-user clients.
• Support broader adoption of genomic products and solutions within assigned accounts to help achieve business growth and financial objectives.
• Provide high-quality customer support focused on implementation of genomic tools, operational efficiency, project execution, and timely issue resolution.
• Develop a strong understanding of customer business models, operational needs, and priorities to provide effective account support.
• Manage the generation, delivery, and explanation of genomic results for assigned customers.
• Ensure genomic reports and results are delivered accurately, on schedule, and in a format that supports customer decision-making.
• Maintain accurate customer documentation and develop or monitor key performance metrics related to operational effectiveness and customer outcomes.
• Work closely with Sales teams to identify customer needs, coordinate account activities, and support implementation plans.
• Partner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams to support key account strategies and customer initiatives.
• Identify opportunities to improve internal processes, operating efficiencies, and the overall customer experience.
• Lead or participate in cross-functional projects designed to improve customer service, workflow, reporting, and account support.
• Research and assist with customer inquiries and escalated issues as requested by the Customer Support Supervisor.
• Participate in customer service training, team meetings, planning activities, and other department initiatives.
• Support marketing initiatives related to genomic products, including development and improvement of customer training materials, product literature, and communication tools.
• Gather customer feedback through surveys, direct conversations, and market research to support product positioning and communication strategies.
• Collaborate with Marketing to ensure customer-facing communications are accurate, timely, and aligned with customer needs.
• Support the development of specialty and integrated protein accounts identified as organizational Key Accounts.
• Travel to customer locations as needed to establish protocols, support implementation, resolve issues, and strengthen customer relationships.

Skills

Customer relationship management

Project management

Communication

Analytical skills

CRM familiarity

Education

Bachelor's degree in life sciences

Tools

Microsoft Excel

PowerPoint

Word

CRM systems

Job description

Neogen, a global genomics and animal science solutions provider, seeks a Key Account Manager for Cattle Genomics to manage high-value accounts across the United States, with a focus on beef and dairy markets. You will coordinate with Sales, Marketing, IT, and Lab Operations to deliver genomic results and support adoption.

You will build strong customer relationships, analyze needs, and ensure reports are delivered on schedule while supporting implementation and process improvements.