Catering Specialist

Jim 'N Nick's; Clarksville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Jim 'N Nick's is seeking a Catering Operations Supervisor to ensure excellent guest service during delivery or full-service events, while overseeing catering logistics and staff performance. You will manage timelines, follow recipes and procedures, and train team members to uphold standards.

Responsibilities include leading the catering team, handling to-go orders and restaurant calls, maintaining safety and cleanliness, and collaborating with store management to maximize guest satisfaction.

Qualifications

• Exhibits exemplary guest service.
• Ability to multitask and work under pressure.
• Willingness to oversee catering operations logistics and staff.

Responsibilities

• Exhibits exemplary guest service throughout the delivery or full-service event.
• Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
• Provides daily oversight and manages logistics of Catering Operations.
• Manages timeline and planning for both people and product.
• Follows processes and recipes to ensure product is prepared to specifications.
• Comprehends preparation sheets and tools for daily operations and training.
• Maintains professional conduct and resolves conflicts.
• Sets a standard of appearance and pride in the position.
• Works in all weather conditions to ensure guest happiness.
• Performs side duties including cleaning catering equipment and organizing supplies.
• Cleans and maintains catering vehicles and records service/maintenance.
• Complies with health and safety regulations.
• Organizes, leads, and motivates the catering team.
• Teaches and trains staff on catering standards.
• Handles to-go orders and restaurant calls with a friendly voice.
• Aims to ensure efficient, smooth restaurant operations.
• Communicates with store and catering management to ensure guest satisfaction.

Job description

Essential job functions include, but are not limited to the following:

• Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
• Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
• Provides daily oversight and manages logistics of Catering Operations

• Manages timeline & appropriate planning for both people and product
• Follows process as taught and managed by Catering Operations Manager
• Follows recipes and procedures to ensure product is prepared and maintained to specifications.
• Comprehends all preparation and production sheets and tools as they pertain to the catering department and can use them in daily operations as well as training situations.

• Manages any issues or conflicts in a professional and productive manner.
• Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
• Works in all weather conditions to complete tasks and ensure guest happiness.
• Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
• Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance.
• Complies with all health and safety regulations.
• Organizes, leads, and motivates their store’s catering team.
• Works directly with employees to teach, train, and uphold all of our catering standards.
• Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
• Do what you can to help ensure an efficient, smooth flowing restaurant.
• Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction.

Equal Opportunity Employer
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