Catering Sales & Service Manager

Paycom; Dallas (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Hotel ZaZa in Dallas is seeking a Catering Sales & Conference Services Manager to lead catering sales and execution for elegant social events and corporate gatherings.

You will own revenue budgets, build client relationships, design guest-centric menus with our F&B team, and guide events from concept to completion with precise planning and vendor coordination.

Qualifications

• 2+ years in catering sales or event services.
• Strong interpersonal and communication skills.
• Exceptional attention to detail, organization, and time management.
• Experience juggling multiple events of varying scale with grace under pressure.
• Proficient in Microsoft Office; Delphi or similar CRM/Event Management software is highly preferred.

Responsibilities

• Own and achieve an assigned catering revenue budget, with quarterly and annual production goals.
• Proactively prospect and close new local catering business across social and corporate markets.
• Drive revenue growth through creative menu packaging and strategic up-selling.
• Collaborate with Group Sales to support multi-faceted events and hotel-wide goals.
• Detail and manage all assigned events, including menus, timelines, and room layouts.
• Serve as the primary liaison for all assigned catering clients—from first contact to final invoice.

Skills

Catering sales

Event services

Interpersonal skills

Communication skills

Relationship building

Attention to detail

Organization

Time management

Multitasking

Tools

Microsoft Office

Delphi CRM

Job description

Location: DallasReports To: Director of SalesMarkets: DallasPay Range: 70-75K + BonusAbout Hotel ZazaHotel ZaZa is a Michelin Key boutique luxury hotel brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.We're seeking a Catering Sales & Conference Services Manager to lead our catering sales and service execution—from elegant social events to high-impact corporate gatherings.In this pivotal role, you'll drive catering revenue, design unforgettable experiences, and manage events from concept to completion. You’ll ensure every ZaZa event is flawlessly executed and unforgettable.This is a hands-on sales and service role for a hospitality professional who enjoys both winning the business and bringing the client’s vision to life.What you'll do:Sales & Business DevelopmentOwn and achieve an assigned catering revenue budget, with accountability for quarterly, and annual production goals.Proactively prospect and close new local catering business across social and corporate markets.Leverage relationships and market insights to win business from competitive venues.Drive revenue growth through creative menu packaging and strategic up-selling.Collaborate with Group Sales to support multi-faceted events and hotel-wide goals.Maintain a dynamic pipeline of leads and active bookings.Event Planning & ExecutionDetail and manage all assigned events, including menus, timelines, room layouts, setup requirements, guest counts, audiovisual needs, and other event logistics.Serve as the primary liaison for all assigned catering clients—from first contact to final invoice.Work closely with F&B to craft custom, guest-centric menus aligned with event budgets and goals.Coordinate with preferred vendors (florals, entertainment, décor, A/V) for seamless execution.Translate client vision into detailed Banquet Event Orders (BEOs) and oversee all logistics.Attend pre-cons, inspect setup spaces, and be present during key event phases.Client Service & Relationship ManagementConduct detailed planning meetings to ensure client expectations are exceeded.Provide expert recommendations to elevate the guest experience.Build lasting relationships that generate repeat business and positive referrals.Required Skills & Qualifications2+ years in catering sales or event services, preferably within a luxury or boutique hotel environment.Strong interpersonal and communication skills; a natural relationship builder.Exceptional attention to detail, organization, and time management.Experience juggling multiple events of varying scale with grace under pressure.Proficient in Microsoft Office; experience with Delphi or similar CRM/Event Management software is highly preferred.What We OfferCompetitive salary and benefitsOpportunities for advancement within a growing hospitality teamThe chance to make a direct impact on guest experience and event successThe opportunity to directly impact catering revenue, guest experiences, and event successA dynamic and creative work environmentWhy Join Hotel ZaZa?Be part of a bold, creative brand that values innovation and individuality.Work with a passionate team that’s redefining luxury hospitality in Texas.Enjoy flexibility, autonomy, and the opportunity to make a measurable impact.Take ownership of a dedicated catering market and directly influence its growth and success.Be a part of a team where your sales efforts and event execution are visible and valued.We don’t just host events—we craft experiences that leave lasting impressions. At Hotel ZaZa, you’ll be part of a creative, passionate team that thrives on service excellence and unique, personalized events. If you're ready to elevate your catering sales career in a vibrant, design-forward environment, we want to hear from you.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.