Catering Sales Manager-Wellsworth Hotel

Shaner Hotel Group; Southbridge (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Shaner Group seeks a dynamic Catering Sales professional responsible for developing and maintaining accounts in assigned market segments, meeting budget goals and quotas, and managing all aspects of booking meetings and catering events, including proposals and contracts.

The role requires a flexible schedule, strong English communication, and the ability to present banquet services to clients, coordinate with hotel departments, and maximize revenues through tailored banquet offerings.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1 year experience in Sales, Catering, or Convention Services.
• Strong English communication with guests and staff.
• Ability to speak before groups.
• Spanish language a plus.
• Knowledge of Sales and Marketing tools.

Responsibilities

• Develop, solicit, detail and maintain accounts in assigned market segments.
• Meet or exceed budget goals and quotas.
• Book meetings and catering functions, including proposals and contracts.
• Be available for flexible schedule including weekends and holidays.
• Assist Directors to ensure daily operational procedures in Catering.
• Maintain knowledge of policies and procedures.
• Meet with clients to finalize function details.
• Escort clients through the property and showcase services.
• Suggest menus to meet client needs and maximize revenue.
• Welcome groups on arrival and ensure guest satisfaction.
• Contact clients post-event to solicit re-bookings.
• Solicit and book business following hotel standards.
• Attend meetings and wine tastings.
• Keep abreast of market trends and research competitors.
• Coordinate with other departments to ensure guest service.

Skills

Communication skills

Public speaking

Bilingual English/Spanish

Problem solving

Sales tools familiarity

Education

High school graduate or equivalent

College degree in hospitality management or business preferred

Tools

Sales and Marketing tools

Job description

Responsibilities

Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
• Suggestively sell menus, which meet the clients’ needs and maximize revenues.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
• Actively solicit and book business following hotel standards.
• Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
• Keep abreast of current market trends and research competitors.
• Project a professional image of the hotel.
• Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.

Qualifications

• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Minimum 1-year prior experience in Sales, Catering or Convention Services.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual English / Spanish a plus.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Familiarity with Sales and Marketing tools.
• Knowledge of all styles of room set‑ups, standard equipment involved and proper handling of the standard
• equipment.
• Knowledge of accommodating room capacities and organizing set‑up requirements from information on Banquet
• Event Orders.
• Previous training in the hospitality industry, food service or the culinary fields.
• Knowledge of local activities and attractions appropriate for clientele.