Banquet Manager | Wellsworth Hotel

Shaner Hotels; Southbridge (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

The Wellsworth Hotel, part of Shaner Hotels, in Southbridge, MA, seeks a Banquet Manager to lead all banquet operations, train staff, and ensure service quality across events. This role requires coordinating with multiple departments and maintaining guest satisfaction during events.

You will manage budgets, monitor costs, and uphold food safety standards while delivering exceptional guest experiences for ceremonies, conferences, and social functions.

Qualifications

• Two years supervisory experience in banquet operations.
• Ability to read safety rules and manuals.
• Excellent communication with guests and staff.

Responsibilities

• Be available to work a flexible schedule including weekends.
• Ensure compliance with daily operational procedures.
• Maintain food safety and quality per standards.
• Develop short- and long-range financial objectives for the banquet department.
• Manage staff performance and budget ownership.

Skills

Supervisory

Customer service

Communication

Budgeting

Education

High school graduate

Some college preferred

Tools

POS systems

Budgeting software

Job description

JOB DESCRIPTION

The Banquet Manager will be responsible for the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Banquet Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Develops accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property objectives.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains and is responsible for Banquet Department’s annual budget.
• Other duties as assigned.

JOB DESCRIPTION

The Banquet Manager will be responsible for the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. The Banquet Manager is responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities will include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Develops accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property objectives.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Manages all aspects of employee performance to ensure productivity and a quality work environment.
• Maintains and is responsible for Banquet Department’s annual budget.
• Other duties as assigned.

Qualifications

• Minimum of two years of supervisory experience in banquet operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS)
• Familiarity with sales and marketing tools for banquets and BEO’s.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 203-room Wellsworth Hotel in beautiful Southbridge, Massachusetts. Blending historic charm with modern sophistication, the Wellsworth Hotel offers guests an exceptional experience in a beautifully restored property featuring contemporary amenities, timeless character, and world‑class hospitality.

Located in the heart of charming New England, the hotel is conveniently positioned within an hour's drive of both Boston and Hartford, making it an ideal destination for business, leisure, and group travelers. As an IACC‑accredited conference center, the Wellsworth Hotel features 24,000 square feet of state‑of‑the‑art meeting and event space, providing an impressive setting for corporate meetings, conferences, weddings, and social gatherings.

Guests enjoy a full-service hospitality experience with elegant accommodations, an exceptional food and beverage operation, a restaurant and lounge, indoor pool, and an extensive fitness center featuring racquetball and basketball courts. The Wellsworth Hotel combines the warmth and character of a historic property with the technology, comfort, and service standards expected from a modern hotel.

If you're passionate about hospitality and dedicated to creating memorable guest experiences, The Wellsworth Hotel offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to excellence, innovation, and delivering exceptional service in a truly unique New England destination.