Catering Sales Manager-Wellsworth Hotel

SHANER; Southbridge (MA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Shaner Group is seeking a catering sales professional to develop, solicit, detail, and maintain accounts within assigned market segments. The role requires meeting or exceeding budgets, managing proposals, contracts, and Banquet Event Orders, and coordinating events to ensure guest satisfaction.

Responsibilities include flexible scheduling, supporting the Director of Catering or Sales, and maintaining knowledge of policies and procedures.

Formación

• Minimum 1-year prior experience in Sales, Catering or Convention Services.
• Knowledge of events and catering operations.

Responsabilidades

• Develop, solicit, detail and maintain accounts in assigned market segments.
• Meet or exceed budget goals and quotas.
• Manage booking meetings and catering functions including proposals, contracts and Banquet Event Orders.
• Attend meetings and tastings; keep updated on market trends.
• Escort clients; highlight facility features and services; ensure guest satisfaction.
• Solicit and book business following hotel standards; maintain client relations.

Conocimientos

Flex schedule

English communication

Public speaking

Bilingual English/Spanish

Educación

High school diploma or equivalent

Hospitality/business preferred

Herramientas

Sales & Marketing tools

Descripción del empleo

Responsibilities

Responsible for development, solicitation, detailing and maintenance of accounts in assigned market segments. Required to meet or exceed budget goals and established quotas. Manage all aspects of booking meetings and catering functions to include proposals, contracts and detailing Banquet Event Orders.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Assists the Director of Catering and/or Director of Sales and Marketing to ensure compliance with and completion of all daily operational procedures by the Catering Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Catering team is informed as well.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services.
• Suggestively sell menus, which meet the clients’ needs and maximize revenues.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit for re-booking.
• Actively solicit and book business following hotel standards.
• Attend designated meetings (BEO Meetings, Departmental Meetings, Staff Meeting), menu and wine tastings.
• Keep abreast of current market trends and research competitors.
• Project a professional image of the hotel.
• Coordinates and maintains effective relations with other departments in hotel to maintain excellent guest service and to promote programs.

Qualifications

• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Minimum 1-year prior experience in Sales, Catering or Convention Services.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual English / Spanish a plus.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Familiarity with Sales and Marketing tools.
• Knowledge of all styles of room set‑ups, standard equipment involved and proper handling of the standard
• equipment.
• Knowledge of accommodating room capacities and organizing set‑up requirements from information on Banquet
• Event Orders.
• Previous training in the hospitality industry, food service or the culinary fields.
• Knowledge of local activities and attractions appropriate for clientele.