Catering Sales Manager

Prime Inc.; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a leading hotel team in Springfield as a Catering Sales Manager. The role involves soliciting group business, negotiating contracts, and ensuring customer satisfaction. Ideal candidates will have strong organizational and customer service skills, with a Bachelor's degree preferred. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Strong organizational, computer, and customer service skills required.
• Must be proficient in Microsoft Office applications.

Responsibilities

• Solicit group business through various methods including phone calls and community functions.
• Negotiate contracts and maintain client relationships.
• Coordinate event details with hotel departments.

Skills

Negotiation

Customer Service

Time Management

Organizational Skills

Creative Problem Solving

Education

Bachelor’s Degree in Business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera Sales and Catering

Job description

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Join the most remarkable hotel team in Springfield! Oasis Hotel & Convention Center has an immediate opening for a highly motivated, innovative and aggressive Catering Sales Manager. In an industry where relationships are key, candidate will spend majority of time in face to face meetings. The Catering Sales Manager must solicit group business that enables the hotel to meet and/or exceed revenue goals in room and food and beverage through telephone solicitation, outside sales calls, site inspections and written communications.

Company Description

The Oasis Hotel & Convention Center offers something for everyone, for any occasion or event. Our well-designed accommodations suit the business, leisure or convention traveler. Guestrooms are beautifully decorated and offer a spacious and comfortable setting along with upgraded amenities. Conference facilities encompass 30,000 square feet of meeting space, including the Oasis Convention Center, featuring full theatrical capabilities with professional sound and lighting. We can customize the floor plan to facilitate virtually any layout or seating arrangement. Oasis is perfect for conventions, meetings, receptions or intimate dinners.

Job and Technical Requirements

• Prospect for new business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzs, internet prospecting, supplier partnerships, etc.
• Prompt handling and follow-up of all inquiries for meetings/events with or without guestrooms. Follow up on leads either by phone or in person qualifying the customers' needs and dates for the event to determine if the business is a good fit for the property.
• Negotiation as well as accurate and timely completion of contracts and banquet event orders (BEO).
• Identify and price out customers’ needs for the event, up-selling where possible, and closing the sale with the customer by collecting the customer's deposit and signature on the contract and/or BEO.
• Communicate group details/changes to all hotel departments, coordinating the customers’ needs with other property business and activities to ensure the customer's expectations are met and the property operates as efficiently as feasible.
• Enforces hotel policies.
• Present potential business at Sales Meetings to determine the best mix of customers for hotel to attain budgeted revenues.
• Finalize and detail catering plans for groups
• Conduct pre-and post-conference meetings with client and hotel staff to insure each event meets client's expectations.
• Completely orchestrates these functions whether they are on-site or off-site. Empowered to do whatever it takes to solve problems.
• Constant monitoring of blocked rooms to insure group is meeting their contractual obligation. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers.
• Accurate maintenance of all account files in sales and catering system, thereby insuring all communication is accurate between client and hotel staff.
• Maintain or exceed budgeted sales and profits in all areas.
• Maintain close client relationships with in-house groups.
• Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities.
• Excellent creative skills to provide innovative options for groups in all aspects of the hotel.
• Evaluate each piece of catering business to ensure business can be properly serviced.
• Re-book business before they leave.
• Providing A /V equipment and operating A/V as a profit center.
• Optimize group rates and meeting room rental charges.
  
  
  

Managerial Requirements

• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Instill a calm, organized approach in all situations.
  
  
  

Business Skills

• Excellent time management skills.
• Strong organizational skills.
• Good knowledge of computers.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail and follow-up.
• Follow/enforce company policies and procedures.
• Create courteous, friendly, professional work environment.
• Creative problem solving skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Think creatively.
• Solid skills selling and negotiating programs/projects.
• Consistently call on new customers and develop new business.
• Involved with local community to develop business.
  
  
  

QUALIFICATIONS REQUIRED

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Prior knowledge of the hospitality industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Must be proficient in Microsoft Word, Excel, and PowerPoint. Multitasking and a flexible schedule required. Some weekend work will be necessary for this position. "Opera Sales and Catering" software experience beneficial.

Experience, Education, And Training

A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

• Candidate must be able to lift and carry up to 5lbs
  
  
  

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. Some travel and occasional evenings and weekends required.

Licensing/Certification

None required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Truck Transportation

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