Catering Sales Manager

Hyatt Hotels; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a dynamic Catering Sales Manager in New York. The role involves securing and servicing catering events, maintaining client relationships, and ensuring exceptional service. Ideal candidates will have experience in luxury hotels and a passion for hospitality.

Qualifications

• Minimum 2 years’ experience in a similar role within a luxury or luxury/lifestyle hotel.
• Fluency in English; additional languages are a plus.

Responsibilities

• Develop and maintain trusted client relationships to secure repeat business.
• Oversee all aspects of event planning, including menu selection and logistics.
• Generate leads, negotiate contracts, and upsell services to maximize revenue.

Skills

Communication

Organizational

Problem Solving

Multitasking

Relationship Building

Education

Bachelor's degree in hospitality

Tools

Delphi

Microsoft Office Suite

Event Planning Software

Job description

Compensation: Yearly

About Highgate Hotels: Highgate is a leading real estate investment and hospitality management company, recognized for innovation in the industry. With a strong presence in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, as well as expanding in European markets including London, Paris, Barcelona, Vienna, and Prague, Highgate manages a portfolio exceeding $10 billion in assets and generating over $2 billion in revenue. The company offers expertise throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. Highgate develops bespoke hotel brands and employs industry-leading proprietary revenue management tools to optimize performance and asset value. The executive team comprises some of the industry’s most experienced hotel management leaders, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location: Park Lane New York, situated on Billionaires’ Row on Central Park South, has been reimagined as an inclusive retreat within walking distance to cultural hubs like Lincoln Center, Carnegie Hall, 5th Avenue, and MoMA. The hotel features 47 stories with 610 rooms, nearly half offering panoramic park views, and 11,000 sq ft of indoor and outdoor event space. Amenities include a fitness center with state-of-the-art equipment and a rooftop lounge on the 47th floor offering spectacular views of Manhattan’s skyline and park.

Overview: We are seeking a dynamic Catering Sales Manager to join our team. This role involves securing and servicing catering and event business from social markets through active promotion, solicitation, and prospecting, while maintaining high standards and maximizing revenue. The ideal candidate will be creative, organized, and capable of multitasking under pressure, balancing client expectations with financial goals, and fostering collaboration across departments to deliver memorable guest experiences.

Responsibilities:

1. Client Relationship Management: Develop and maintain trusted client relationships, understanding their needs to deliver exceptional service and secure repeat business.
2. Event Planning and Coordination: Oversee all aspects of event planning, including menu selection, logistics, staffing, and setup, ensuring seamless execution.
3. Sales and Revenue Generation: Generate leads, negotiate contracts, close sales, and upsell services to maximize revenue.
4. Banquet Event Orders (BEOs): Develop and manage BEOs and resumes, ensuring clear communication of event details.
5. Financial Management: Create cost estimates, manage budgets, and coordinate billing to ensure profitability.
6. Vendor and Department Collaboration: Work closely with culinary, banquet, reservations, and front desk teams, and manage third-party vendors.
7. Quality Assurance and Follow-up: Conduct post-event evaluations, gather feedback, and participate in meetings to report updates and client needs.

Qualifications:

• Minimum 2 years’ experience in a similar role within a luxury or luxury/lifestyle hotel.
• Proficiency in Delphi, Microsoft Office Suite, and event planning software.
• Excellent communication, organizational, and problem-solving skills.
• Fluency in English; additional languages are a plus.
• Proactive, detail-oriented, and a relationship builder with a passion for hospitality and service excellence.

We seek a passionate Catering Manager to prospect, contract, and oversee catering events, ensuring high standards of service and guest satisfaction.

Key Responsibilities:

• Handle inquiries, proposals, negotiations, and contracts following procedures.
• Solicit new and existing catering accounts, attend industry functions, and maintain client relationships.
• Coordinate site visits and assist walk-in clients.
• Guide clients on food & beverage options, room layouts, décor, and A/V needs.
• Manage event execution, generate BEOs and floor plans, and coordinate with culinary and outlet teams.
• Ensure timely billing and payments, and input financial data into Delphi for budgeting and projections.
• Meet and exceed sales and service goals.

Qualifications:

• At least 2 years’ experience in sales or catering within a hotel environment.
• Bachelor’s degree in hospitality is preferred.
• Knowledge of Delphi is a plus.
• Excellent communication, organization, multitasking, and professional appearance.
• Proactive, self-motivated, energetic, and a team player.
• Strong problem-solving and time management skills.
• Understanding of hotel operations and interdepartmental impacts.