Catering Sales Manager

Stonebridge Companies; New York (NY); On-site; USD 70,000; Full time

Job summary

An established industry player is seeking a dynamic Catering Sales Manager to drive catering business for their hotel. This role involves proactive sales activities, maintaining client relationships, and executing successful catering events. The ideal candidate will possess strong sales and customer service skills, with a proven ability to meet sales goals. Join a vibrant team where your contributions will enhance guest experiences and elevate the hotel's reputation in the market. If you are passionate about hospitality and sales, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-2 years of related experience preferred.

Responsibilities

• Generate catering business through proactive sales activities.
• Administer catering operations and ensure client satisfaction.
• Develop and execute aggressive action plans for sales.

Skills

Sales Skills

Customer Service Skills

Networking

Negotiation

Communication

Education

Bachelor's Degree

1-2 years related experience

Tools

MS Word

POS System

Sales Pro

Job description

Catering Sales Manager - Westin Flushing

Apply locations

The Westin - Flushing, NY

Time Type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: R0024836

City, State:

Queens, New York

Salary: $70,000

The Catering Sales Manager is responsible for soliciting and promoting catering business for the hotel. They are to generate catering business using proactive sales activities in accordance with established hotel brand standards. Responsible for communicating details to assist in the successful execution of catering events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prospect for new business through solicitation, networking, cold-calling.
• Improve hotel visibility by conducting outside sales calls/blitzes, attending trade shows and market segment related events.
• Meet or exceed established monthly, quarterly and annual targeted sales goals and profit margins.
• Maintain an active list of accounts to ensure continuous relationship development.
• Develop and execute monthly focused and aggressive action plans.
• Administer catering operations to include, but not limited to, guest service needs, soliciting accounts, negotiating contracts, merchandising, planning, systems management and forecasting.
• Communicate event details and requirements with and provide input to team members to execute catering events effectively.
• Evaluate guest needs and industry competitive set to provide input for operational changes necessary to ensure guest satisfaction.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand benchmarks.
• Maintain regular attendance and a flexible schedule to accommodate client's needs before and after events.
• Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
• Perform any other duties as requested by Director of Sales.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers.

PRODUCTIVITY standards:

• Meets or exceeds productivity standards.
• Produces adequate volume of work efficiently in a specific time.

CUSTOMER SERVICE SKILLS:

• Responds to requests for service and assistance.
• Demonstrates the desire and ability to provide high quality service to both internal and external customers.
• Solicits customer feedback to improve service.

INITIATIVE:

• Asks for and offers help when needed.
• Includes appropriate people in decision-making.

ACCOUNTABILITY:

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow-up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write advanced correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to interpret and perform basic computer and POS system functions. Experience with MS Word required, Sales Pro experience is highly desirable.

WORK ENVIRONMENT:

Moderate noise that is typical of an office environment.

JOB DESCRIPTION RECEIPT AND ACKNOWLEDGEMENT:

I acknowledge and understand that:

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
• It is understood that I will be required to meet the expectations outlined above within work hours that comply with all Wage and Hour Federal and State laws and Company policy.
• The job description provides a general summary of the position, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation.
• I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours, and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of the company.
• I have read and understand this job description.
• Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.