Catering Sales Manager

The Meritage Resort & Spa – Napa, CA; Napa (CA); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

The Meritage Resort & Spa in Napa, CA seeks a Wedding Sales Manager to drive wedding business across our diverse venues. You will handle inquiries, prepare proposals and contracts, and ensure seamless handoffs from sales to operations.

This role requires strong relationship building and a track record in luxury hospitality sales. Responsibilities include coordinating site visits, vendor partnerships, and pricing strategy with the Director of Events.

Qualificações

• Bachelor’s degree in hospitality or related field.
• 3-5 years of experience in hotel wedding sales or events.
• Knowledge of cultural weddings; luxury or resort experience is a plus.

Responsabilidades

• Manage all lead inquiries and respond within 24 hours.
• Generate new wedding business through planners, vendors, and networking.
• Prepare proposals, contracts, addendums, and pricing strategies.
• Coordinate site visits, fam trips, and post-site follow-ups.
• Maintain accurate records in Delphi and track deposits and milestones.
• Support forecasting, reporting, and CRM data integrity.
• Act as primary contact for clients and coordinate with operations.

Conhecimentos

CRM proficiency

Sales prospecting

Client communication

MS Office

Data analysis

Formação

Bachelor’s degree in hospitality or related field

Ferramentas

Delphi

Salesforce

Descrição da vaga

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentPosition SummaryThe Wedding Sales Manager provides sales support and client support to managing and handling all leads, prospecting and sales calls required in this vital market. This individual will be responsible for growing our wedding business utilizing all our diverse spaces. This role plays a critical part in supporting revenue generation by generating inquiries, preparing proposals and contracts, and ensuring seamless transition from sales to operations.Key Responsibilitiesmanage all lead inquiriesrespond to all lead inquiries within 24 hoursGenerate new wedding business through prospecting, wedding planners, vendor partnerships, bridal showcases, referrals and networking opportunities.Work with DOS and RM to position right businessPrepare proposals, contracts, as necessary addendumsWork with director of events on pricing strategiesMaintain accurate and updated records in DelphiTrack tentative, definite, and lost business.Support RFP responses and follow-up communications.Work closely with the Knot/ Wedding wireCoordinate and organize wedding fam visitsAssist with site inspection preparation and post-site follow-ups.2. Contract & Documentation ManagementEnsure contracts are accurate, complete, and compliant with company standards.Track deposit schedules and key contract milestones.Maintain organized electronic and physical filing systems in Delphi.3. Revenue & Reporting SupportAssist in compiling weekly and monthly sales reports.Track booking pace, production, and segment performance.Support forecasting processes with updated sales activity data.4. Client & Internal CommunicationAct as point of contact for client inquiriesCoordinate communication between clients and operational departments.Ensure timely and professional responses to all inquiries.Facilitate turnover meetings from Sales to Operations.Be available for site inspections seven days a week5. Event & Operational CoordinationSupport group detailing process and internal distribution of event documentation.Coordinate site visit logistics, welcome amenities, and presentation materials.Assist with execution support for key client events when required.QualificationsEducation & ExperienceBachelor’s degree in hospitality, Business, Marketing, or related field preferred.3-5 years of experience in hotel wedding sales or events, or catering.Knowledge of cultural weddings Past or current experience in luxury or resort environments is a plus.Technical SkillsProficiency in CRM systems (e.g., Delphi, Salesforce, etc.).Knowledge of PMS and revenue systems preferred.Strong Microsoft Office skills (Excel, Word, PowerPoint).Ability to analyze basic sales and production reports.Core CompetenciesOrganizational Excellence – Manages multiple deadlines with strong attention to detail.Communication Skills – Professional verbal and written communication.Analytical Thinking – Understands sales startegies, data and supports revenue-driven decisions.Service Orientation – Client-focused mindset with a sense of urgency.Collaboration – Works cross-functionally with Revenue, Marketing, and Operations.Confidentiality & Professionalism – Handles sensitive client and financial information appropriately.Performance MetricsTimeliness and accuracy of contract preparationLead response time and follow-up consistencyCRM data integrity and reporting accuracySupport of booking pace and group block managementClient satisfaction feedbackReporting StructureReports to: Director of SalesWorks closely with sales team, leads by example, team player-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.