Catering Sales Manager

TMR Operations, LLC; United States; In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Pacific Hospitality Group in the United States seeks a results-oriented wedding sales coordinator. You will manage lead inquiries, generate new business through planners and referrals, and collaborate with the Director of Events on pricing strategies and proposals.

You will also maintain accurate records in Delphi and track bookings. The role requires a Bachelor’s degree in hospitality or related field and 3–5 years in hotel wedding sales or events; proficiency with CRM systems (Delphi,

Competenze

• Bachelor’s degree in hospitality, business, marketing, or related field.
• 3–5 years of hotel wedding sales, events, or catering experience.
• Knowledge of Delphi, Salesforce, PMS, and revenue systems is preferred.

Mansioni

• Respond to all lead inquiries within 24 hours.
• Generate new wedding business through planners, vendors, and referrals; coordinate with DOS and RM.
• Prepare proposals and contracts; track bookings and updates in Delphi.
• Manage contracts, deposits, and filing; ensure accuracy and compliance.
• Assist in sales reporting, forecasting, and revenue analysis.
• Coordinate client communications and site inspections; facilitate turnover meetings.

Conoscenze

CRM systems

Delphi

Salesforce

PMS

Revenue systems

Microsoft Excel

Microsoft Word

PowerPoint

Formazione

Bachelor’s degree in hospitality, Business, Marketing, or related field

3–5 years of experience in hotel wedding sales or events, or catering

Strumenti

Delphi

Salesforce

CRM

Descrizione del lavoro

Position Summary

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Key Responsibilities

• manage all lead inquiries respond to all lead inquiries within 24 hours
• Generate new wedding business through prospecting, wedding planners, vendor partnerships, bridal showcases, referrals and networking opportunities. Work with DOS and RM to position right business
• Prepare proposals, contracts, as necessary addendums. Work with director of events on pricing strategies. Maintain accurate and updated records in Delphi. Track tentative, definite, and lost business. Support RFP responses and follow-up communications. Work closely with the Knot/ Wedding wire Coordinate and organize wedding fam visits Assist with site inspection preparation and post-site follow-ups.
• Contract & Documentation Management Ensure contracts are accurate, complete, and compliant with company standards. Track deposit schedules and key contract milestones. Maintain organized electronic and physical filing systems in Delphi.
• Revenue & Reporting Support Assist in compiling weekly and monthly sales reports. Track booking pace, production, and segment performance. Support forecasting processes with updated sales activity data.
• Client & Internal Communication Act as point of contact for client inquiries Coordinate communication between clients and operational departments. Ensure timely and professional responses to all inquiries. Facilitate turnover meetings from Sales to Operations. Be available for site inspections seven days a week
• Event & Operational Coordination Support group detailing process and internal distribution of event documentation. Coordinate site visit logistics, welcome amenities, and presentation materials. Assist with execution support for key client events when required.

Qualifications

• Education & Experience Bachelor’s degree in hospitality, Business, Marketing, or related field preferred. 3-5 years of experience in hotel wedding sales or events, or catering. Knowledge of cultural weddings Past or current experience in luxury or resort environments is a plus.
• Technical Skills Proficiency in CRM systems (e.g., Delphi, Salesforce, etc.). Knowledge of PMS and revenue systems preferred. Strong Microsoft Office skills (Excel, Word, PowerPoint). Ability to analyze basic sales and production reports.

Core Competencies

• Organizational Excellence - Manages multiple deadlines with strong attention to detail.
• Communication Skills - Professional verbal and written communication.
• Analytical Thinking - Understands sales startegies, data and supports revenue-driven decisions.
• Service Orientation - Client-focused mindset with a sense of urgency.
• Collaboration - Works cross-functionally with Revenue, Marketing, and Operations.
• Confidentiality & Professionalism - Handles sensitive client and financial information appropriately.

Performance Metrics

• Timeliness and accuracy of contract preparation
• Lead response time and follow-up consistency
• CRM data integrity and reporting accuracy
• Support of booking pace and group block management
• Client satisfaction feedback
• Reporting

Reporting Structure Reports to: Director of Sales Works closely with sales team, leads by example, team player

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us - discover the opportunities waiting for you at Pacific Hospitality Group.