Catering Sales Manager

Pyramid Global Hospitality; Riverside (CA); On-site; USD 68,000 - 73,000; Full time

Job summary

The Mission Inn Hotel & Spa in Riverside, CA, part of Pyramid Global Hospitality, is seeking a Catering Sales Manager to drive banquet, social, corporate, wedding, and special event revenue. You will develop client relationships, negotiate contracts, and coordinate details to ensure exceptional guest experiences while achieving revenue goals.

Responsibilities include prospecting new business, managing relationships with corporate clients and planners, and collaborating with conferences,

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum three (3) years of hotel catering sales or related experience.
• Experience selling weddings, galas, luxury social events in a luxury hotel or resort environment is preferred.

Responsibilities

• Sales and Business Development: actively solicit new catering business, build relationships with corporate clients and event organizers, prepare customized proposals, conduct site inspections, negotiate contracts, maximize catering revenue.
• Client Relationship Management: serve as primary contact for assigned catering accounts, determine event requirements and budgets, build long‑term relationships for repeat business.
• Event Planning and Coordination: collaborate with operational departments to ensure successful event execution, prepare BEOs and contracts, communicate expectations to teams.
• Financial and Administrative Responsibilities: monitor revenues and expenses, maintain client files and contracts, review deposits and payments, analyze market trends and prepare forecasts.

Skills

Sales skills

Negotiation

Communication

Presentation

MS Office

Catering software

Education

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field

Tools

Microsoft Office

Hotel sales software

Job description

About Our Property

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four‑Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community‑driven environment where collaboration and connection are at the core of everything we do. Our work is purpose‑driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people‑first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Position Summary

The Catering Sales Manager is responsible for generating catering revenue through the sale of banquet, social, corporate, wedding, and special event business for the hotel. This position develops and maintains client relationships, solicits new business opportunities, negotiates contracts, and coordinates event details to ensure exceptional guest experiences while achieving revenue and profitability goals. The Catering Sales Manager exercises independent judgment and discretion in managing accounts, negotiating agreements, and developing sales strategies.

Essential Duties and Responsibilities

Sales and Business Development

• Actively solicit new catering business through prospecting, networking, referrals, and client outreach.
• Develop and maintain strong relationships with corporate clients, wedding planners, event organizers, destination management companies, and community organizations.
• Respond promptly to inquiries and prepare customized proposals that align with client needs and hotel objectives.
• Conduct site inspections and property tours for prospective clients.
• Negotiate catering agreements and event contracts within established guidelines.
• Identify opportunities to maximize catering revenue through strategic upselling and enhancement of event offerings.
• Meet or exceed monthly, quarterly, and annual catering revenue goals.
• Maintain an active sales pipeline and accurately document activities in hotel sales systems.

Client Relationship Management

• Serve as the primary contact for assigned catering accounts throughout the sales process.
• Consult with clients to determine event requirements, budget expectations, and service preferences.
• Build long‑term relationships that generate repeat business and referrals.
• Resolve client concerns professionally and proactively to ensure guest satisfaction.
• Participate in industry events, networking opportunities, and community activities that support business development efforts.

Event Planning and Coordination

• Collaborate with Conference Services, Banquets, Culinary, and other operational departments to ensure successful event execution.
• Prepare event documentation, including Banquet Event Orders (BEOs), contracts, and event specifications.
• Communicate client expectations and event requirements to operational teams.
• Attend planning meetings and pre‑convention meetings as necessary.
• Ensure all contractual obligations and event details are executed accurately.

Financial and Administrative Responsibilities

• Monitor event revenues, expenses, and profitability.
• Maintain accurate client files, contracts, and sales records.
• Review deposits, billing, and payment schedules to ensure compliance with hotel policies.
• Analyze market trends, competitive activity, and business opportunities to develop effective sales strategies.
• Prepare sales forecasts, activity reports, and performance updates as requested.

Qualifications

Education and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field.

Preferred, but Not Required

• Minimum three (3) years of hotel catering sales, event sales, hospitality sales, or related experience.
• Proven track record of meeting or exceeding revenue goals.
• Experience selling weddings, galas, luxury social events, and multi‑day group functions in a luxury hotel or resort environment preferred.

Knowledge, Skills, and Abilities

• Strong sales, negotiation, and closing skills.
• Knowledge of catering operations, banquet services, and event planning.
• Ability to exercise sound judgment and make independent business decisions.
• Exceptional interpersonal, communication, and presentation skills.
• Strong organizational and time‑management abilities.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency in Microsoft Office and hotel sales, and catering software systems.
• Ability to build and maintain professional client relationships.
• Strong attention to detail and commitment to service excellence.

Physical Requirements

• Ability to stand, walk, and tour event spaces for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to attend events that may require evening, weekend, or holiday availability.

Work Environment

This position operates in a luxury hotel environment and requires frequent interaction with guests, clients, vendors, and hotel team members. The Catering Sales Manager is expected to uphold the highest standards of professionalism, hospitality, and guest service.

FLSA Status

Exempt

Compensation

$70,304

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.