Catering Sales & Events Lead

Savory MB Stores, LLC; Indiana (PA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Mo’ Bettahs is seeking a Catering Sales Manager to drive local catering growth and build relationships with restaurants and the surrounding community. You will plan, organize, and execute catering orders for future dates while calling customers back to ensure satisfaction.

The role emphasizes proactive outreach to local businesses, upselling catering packages, and maintaining strong communication with restaurant leadership to optimize the catering process and guest experience.

Qualifications

• At least 18 years old.
• Must be authorized to work in the US.
• Must have a valid driver's license.
• Restaurant experience preferred.
• Available to work Monday-Sunday.
• Basic experience with computers, i.e. Microsoft Suite, email, iPad.
• Ability to travel 50% of the time.

Responsibilities

• Serve as the first point of contact for all catering inquiries for the restaurants in your district.
• Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders.
• Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit.
• Answer customer questions, make recommendations, and upsell catering packages when appropriate.
• Process and confirm all catering orders with accuracy, ensuring all necessary details are recorded correctly.
• Coordinate order and delivery fulfillment with at your Mo’ Bettahs location.
• Communicate effectively with your general manager and the team to ensure timely preparation and delivery.
• Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction.
• Maintain a catering order log and track key performance indicators such as order volume, customer feedback, and repeat business.
• Work closely with each restaurants leadership to optimize the catering process.
• Identify opportunities to improve efficiency and guest experience.
• Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Tools

Microsoft Office

Email

iPad

Job description

Mo’ Bettahs is seeking a Catering Sales Manager to drive local catering growth and build relationships with restaurants and the surrounding community. You will plan, organize, and execute catering orders for future dates while calling customers back to ensure satisfaction.

The role emphasizes proactive outreach to local businesses, upselling catering packages, and maintaining strong communication with restaurant leadership to optimize the catering process and guest experience.