Catering Sales & Club Events Manager

The Bartolotta Restaurants; Town of Hartland (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the culinary field seeks a dynamic Manager for Catering & Club Sales. This role is pivotal in coordinating event sales and ensuring member satisfaction through creative and engaging events. You will be responsible for managing all aspects of event planning, from initial sales to execution, while working closely with clients and culinary teams. This position offers an exciting opportunity to make a significant impact in a respected organization that values its team members and community involvement. If you have a passion for hospitality and a knack for creating memorable experiences, this role is perfect for you.

Qualifications

• Strong interpersonal skills with a focus on relationship building.
• Proven ability to manage multiple priorities and work under pressure.

Responsibilities

• Manage event sales and ensure exceptional service delivery.
• Cultivate relationships with clients and enhance member experiences.

Skills

Relationship Building

Organizational Skills

Problem Solving

Communication Skills

Event Planning

Sales Skills

Education

Associate degree in Event Planning/Catering

3+ years in event planning management

Tools

Event Management Software

Job description

Description

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

JOB PURPOSE:

The Manager, Catering & Club Sales is responsible for the management and coordination of event sales and maintaining club member satisfaction standards. Solicits and secures group and catering events in addition to fielding and capturing incoming catering events, from planning to execution. This role is also accountable for maintaining the club member’s experience through creative and enticing events and workshops. This role works intimately with all areas of the property to create engaging events and activities while working with our guests to ensure private events are executed at fine dining service levels.

PRIMARY DUTIES AND RESPONSIBILITIES:

Event Sales

• Perform all event needs and sales support including direct sales calls, sales blitzes, property tours, quoting rates, contract development, arranging food and beverage, audio visual requirements, overseeing meetings on the day of the event, posting of charges, presentation of bill and follow up.
• Identifies, qualifies, and solicits new group/catering business to achieve personal and property revenue goals.
• Proactively solicits and manages group/catering related opportunities and responds to incoming group/catering opportunities.
• Identify opportunities for upselling, cross-selling, and repeat business to maximize revenue opportunity.
• Designs, develops, and sells creative catered events, with focus on group/catering accounts with significant potential sales revenue.
• Ensures business is turned over accurately and in a timely fashion for superior service delivery.
• Works closely with clients to provide exceptional customer service and support in the planning, organization, and management of events within the facility.
• Monitors event logistics before, during and after the time of the event, ensuring all related tasks have been successfully and accurately performed, including working with space requirements, equipment rentals, tastings, menus, invoicing, and theme concept/decorating.
• Cultivate and maintain long-lasting relationships with existing and prospective clients by understanding their needs, preferences, and offer tailored solutions to meet their requirements.
• Develops and maintains relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Work diligently to achieve and exceed personal and team related revenue goals that will be set by leadership annually and reviewed quarterly.
• Attending sales meetings.

Club Membership

• Assists with lead generation program and conduct outreach to attract, identify, and recruit new member prospects via outbound calling, networking, and marketing.
• Collaborate and coordinate with the culinary and operations teams to ensure smooth and seamless event operations, and exceptional and engaging member experiences across all areas of the club, including special events and workshops.
• Ensures a successful and smooth onboarding experience for new members building relationships and acquiring important knowledge to better support and engage the new member and their family.
• Work with existing club members and staff to promote referral programs.
• Track member attendance at events and update strategy to increase member engagement rates, as needed.
• Assists in creation and execution of Club Event Activations throughout the year.
• Represent The Commodore at local industry events to create brand awareness and drive revenue.
• All Other Duties as Assigned

QUALIFICATION REQUIREMENTS:

• Strong partnering, influencing, and relationship-building skills.
• Proven ability to manage multiple priorities, work under pressure, and meet deadlines.
• Self-starter with excellent organizational and problem-solving skills.
• Able to build relationships at all levels of the organization, members, and guests.
• Exceptional interpersonal, oral, presentation, and written communication skills.
• Ability to work in a fast-paced, changing environment with the ability to remain calm under pressure.
• Demonstrated strong performance analytical innovative and critical thinking, and collaboration.
• Experience in computer systems and software used for member management and event planning.
• Flexibility to work evenings, weekends, and holidays as required by the club's and restaurant operations.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• Associate degree in Event Planning/Catering or related topic, preferred.
• Minimum of three years’ experience in an event planning management role in a catering establishment/venue, required.
• Certified in food service sanitation as mandated by the state of Wisconsin.
• Experience with information systems related to event planning management or catering sales management.

PHYSICAL REQUIREMENTS:

• Regularly required to sit, talk, use repetitive motion, type, and hear.
• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Able to communicate verbally and issue communication clearly; hearing ability required with all communications.
• Able to relate to staff and customers appropriately and professionally.
• Able to read and write clearly.
• Position requires walking, sitting, standing, and the ability to drive a vehicle.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.