Catering & Reservations Coordinator – Guest Experience

Hulsing Enterprises, LLC; Asheville (NC); On-site; USD 25,000 - 28,000; Full time

Job summary

Crowne Plaza Asheville is seeking an Entry Level Catering/Reservations Coordinator for our Sales & Catering team in Asheville, NC. This role handles front-desk and clerical duties, contract processing, and client communication to support event planning.

The position requires a High School diploma and offers day shifts with responsibilities across reception, billing, and group coordination in a hotel setting.

Qualifications

• High School Diploma required.
• Hospitality experience preferred.
• Strong work ethic and client focus.
• Commitment to guest satisfaction and teamwork.
• Stable work history and reliability.

Responsibilities

• Reception: screen and direct telephone calls; distribute leads to Sales/Catering managers.
• Provide a warm welcome for clients and on-property contacts.
• Create and route new contracts, amendments, and supporting documents for sales and catering managers.
• Attend weekly departmental meetings.
• Create, change, organize, and distribute BEOs.
• Print collateral for Front Desk/Reservations Dept.
• Create, print, and distribute signs for groups and events.
• Distribute forms and updates daily, weekly and monthly.
• Submit Medallia surveys to groups.
• Generate and distribute weekly and end-of-month reports.
• Billing: post charges, payments, and deposits for groups as needed.
• Monitor and manage responses on all communication channels.

Skills

Reception duties

Clerical tasks

Customer service

Strong work ethic

Teamwork

Education

High School Diploma

Job description

Crowne Plaza Asheville is seeking an Entry Level Catering/Reservations Coordinator for our Sales & Catering team in Asheville, NC. This role handles front-desk and clerical duties, contract processing, and client communication to support event planning.

The position requires a High School diploma and offers day shifts with responsibilities across reception, billing, and group coordination in a hotel setting.