Catering Operations Supervisor — Lead Safe, On-Time Service

Primeflight-Aviation-5; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Catering Operations Supervisor for PHX airport. This role leads daily shift activities, supervises frontline staff, and ensures safe, compliant service delivery to airline and internal standards.

You will oversee catering transport drivers and operations, provide on-shift guidance, and drive performance coaching, training participation, and safety adherence across the operation.

Qualifications

• Minimum 18 years of age.
• 1–3 years of supervisory or leadership experience preferred.
• Valid driver’s license (in good standing).
• Must be legally authorized to work in the country of employment.
• Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC).
• Ability to operate ground service equipment (catering trucks, forklifts, etc.).
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must successfully complete all required training and certifications.

Responsibilities

• Supervise daily activities of Catering Transport Drivers, Leads, and operational staff.
• Provide direction, support, and real-time problem resolution during shifts.
• Monitor employee performance and provide coaching, feedback, and corrective action as needed.
• Assist with training and onboarding of new employees.
• Promote a safety-first culture and ensure adherence to company policies.
• Oversee aircraft servicing and ensure on-time, accurate, and safe operations.
• Coordinate shift activities to meet operational demands and service expectations.
• Ensure all work is performed in accordance with airline SOPs and SLAs.
• Support scheduling execution and ensure proper staffing levels during shifts.
• Step in and perform operational duties as needed.
• Ensure compliance with all safety, operational, and regulatory requirements.
• Monitor use of PPE and adherence to safety procedures.
• Ensure completion and accuracy of required documentation (DFRs, catering logs, vehicle inspections).
• Report and elevate operational or safety concerns.
• Support incident reporting and ensure timely documentation (e.g.,GPET).
• Monitor operational performance and address service gaps in real time.
• Conduct routine checks and audits to ensure compliance and quality standards.
• Communicate operational updates, delays, and issues to leadership.
• Support continuous improvement efforts within the operation.
• Assist with shift scheduling and labor coordination.
• Support tracking of attendance, productivity, and performance metrics.
• Participate in team meetings and operational briefings.
• Perform any additional duties as assigned by management.

Skills

Senior supervisory experience

Lead/management

Safety compliance

Ground service equipment operation

Driver's license

Flexible schedules

Certifications

Age 18+

Job description

PrimeFlight Aviation Services, Inc. is seeking a Catering Operations Supervisor for PHX airport. This role leads daily shift activities, supervises frontline staff, and ensures safe, compliant service delivery to airline and internal standards.

You will oversee catering transport drivers and operations, provide on-shift guidance, and drive performance coaching, training participation, and safety adherence across the operation.