Operations Manager - PHX Airport

PrimeFlight Aviation Services; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

PrimeFlight Aviation Services' Sky Cafe is seeking a Catering Operations Manager to oversee daily catering, transport, and warehouse activities at the Phoenix station, ensuring safe, efficient service aligned with company standards and airline contracts. You will lead supervisors and frontline staff, manage labor planning and budgets, drive KPI performance, and maintain regulatory compliance.

This role requires flexibility to work nights, weekends, and holidays and to obtain necessary airport

Qualifications

• 3–5 years of leadership experience in operations, logistics, or aviation services.
• Valid driver’s license in good standing.
• Authorized to work in the United States and able to obtain required airport clearances.
• Ability to operate ground service equipment.
• Willing to work nights, weekends and holidays.
• Ability to travel as needed.
• Must complete required training and certifications.
• Flexibility in scheduling.

Responsibilities

• Lead and oversee daily catering, transport, and warehouse operations.
• Promote and uphold company core values and a safety-first culture.
• Ensure all operations comply with policies, airline requirements, and regulations.
• Provide leadership, direction, and support to supervisors and staff.
• Conduct regular team meetings and engagement discussions.
• Support development of labor and expense forecasts.
• Monitor DLP and revenue performance.
• Ensure KPI and SLA targets are met or exceeded.
• Identify efficiency improvements and cost reductions.
• Oversee scheduling across all areas to fit budget.
• Lead hiring, training, and onboarding with HR.
• Coach and develop team members, including succession planning.
• Ensure compliance with safety, operational, and regulatory standards.
• Drive accountability for performance and service delivery.
• Maintain understanding of airline contracts and service requirements.
• Oversee aircraft servicing for safety and on-time performance.
• Ensure accurate operational documentation and reporting.
• Communicate updates, risks, and issues to leadership.

Skills

Leadership

Operations management

Aviation services

Safety compliance

Travel flexibility

Ground service equipment

Regulatory compliance

Job description

Summary

The Catering Operations Manager at Sky Cafe is responsible for overseeing all day-to-day catering and transport operations at the station, ensuring safe, efficient, and compliant service delivery. This role is accountable for operational performance, financial results, and team leadership while maintaining alignment with company standards and airline partner expectations.

Responsibilities

• Lead and oversee daily catering, transport, and warehouse operations
• Promote and uphold company core values and a safety-first culture
• Ensure all operations are executed in compliance with company policies, airline requirements, and regulatory standards
• Provide leadership, direction, and support to supervisors, leads, and frontline employees
• Conduct regular team meetings, briefings, and engagement discussions
• Support development of operational forecasts, including labor and expense planning
• Monitor and manage Daily Labor Percentage (DLP) and revenue performance
• Ensure station performance meets or exceeds KPI and SLA expectations
• Identify opportunities to improve efficiency, reduce costs, and maximize profitability
• Oversee scheduling across all operational areas, ensuring coverage aligns with business needs and budget
• Lead hiring, training, and onboarding efforts in partnership with HR
• Coach, develop, and evaluate team members, including succession planning initiatives
• Identify high-potential employees and support career development
• Ensure compliance with all safety, operational, and regulatory requirements
• Actively participate in the Safety Management System (SMS)
• Ensure timely and accurate incident reporting (e.g., GPET)
• Conduct audits and inspections to ensure adherence to procedures
• Ensure proper use of PPE and compliance with workplace safety standards
• Drive accountability for operational performance and service delivery
• Maintain a strong understanding of airline contracts and service requirements
• Oversee aircraft servicing to ensure accuracy, safety, and on-time performance
• Ensure completion and accuracy of operational documentation and reporting
• Communicate operational updates, risks, and issues to leadership
• Perform any additional duties as assigned by management

Qualifications

• Minimum 18 years of age
• 3–5 years of leadership experience in operations, logistics, or aviation services
• Valid driver’s license (in good standing)
• Must be legally authorized to work in the country of employment
• Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC)
• Ability to operate ground service equipment (catering trucks, forklifts, etc.)
• Ability to work flexible schedules, including nights, weekends, and holidays
• Must successfully complete all required training and certifications
• Ability to travel as needed

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.