Catering Operations Manager - Lead Events & Teams

Compass Group USA; Deerfield (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Eurest, a Compass Group division, is seeking a Catering Operations Manager in Deerfield, IL to lead on-site and off-premise events. You will coordinate client expectations, menus and entertainment within budgets, and oversee a skilled catering team.

Strong communication and organizational skills are essential to deliver world-class service. As part of the Eurest leadership, you will manage staff recruitment, scheduling, and performance, while maintaining financial records and ensuring client

Qualifications

• Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience.
• Strong organization, time management and team motivation skills are essential for success in this role.
• Ability to work independently with little direct supervision.
• Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff.
• Ability to respond effectively to continuously changing demands.
• Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting.
• Effective use of discretion to problem solve in a fast-paced environment.
• Ability to establish credibility with senior culinary professionals.
• Human Resource experience including hiring, training, mentoring and development.
• 3-5 years’ experience in a hospitality management environment (preferably in an off-premise catering environment).
• The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business.

Responsibilities

• Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client’s budget.
• Plans menus in consultation with the clients and chefs.
• Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager.
• Recruits, interviews, selects, and trains permanent and casual staff.
• Organizes, leads and motivates the catering team.
• Plans staff and event schedules.
• Maintains and develops accurate financial and administrative records.
• Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events.
• Assesses contract requirements and ensure satisfaction with the services delivered.
• Performs final review and assessment of catering events to determine if they meet performance and quality standards.
• Resolves customer concerns and ensures timely customer payment.

Skills

Event leadership

Client communication

Budgeting

People management

Staff training

Job description

Eurest, a Compass Group division, is seeking a Catering Operations Manager in Deerfield, IL to lead on-site and off-premise events. You will coordinate client expectations, menus and entertainment within budgets, and oversee a skilled catering team.

Strong communication and organizational skills are essential to deliver world-class service. As part of the Eurest leadership, you will manage staff recruitment, scheduling, and performance, while maintaining financial records and ensuring client