Catering Operations Manager

AECOM; City of Troy (NY); On-site; USD 63,000; Full time

Job summary

A leading hospitality company is seeking a Catering Operations Manager to oversee on and off premise events, ensuring attention to detail and client satisfaction. Ideal candidates will possess strong organizational and communication skills, alongside experience in hospitality management. Join a dynamic team focused on delivering exceptional service and memorable experiences.

Benefits

Retirement Plan

Health and Wellness Programs

Medical, Dental, and Vision Insurance

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• 3-5 years’ experience in hospitality management, preferably in catering.
• Ability to work independently with little direct supervision.
• Demonstrated experience in budgeting and financial forecasting.

Responsibilities

• Manages events and coordinates catering operations.
• Consults with clients on menu planning and vendor contracts.
• Recruits and trains catering staff.

Skills

Organizational Skills

Client Communication

Negotiation Skills

Education

Hospitality Management Experience

Job description

Mazzone

+ Position: Catering Operatios Manager

+ Pay Grade: 14

+ Salary: $63,000

+ Reports to:

We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1411097.

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Hospitality is not only in our name; it is the foundation upon which our company was built. Mazzone Hospitality originated over 30 years ago with a small restaurant in downtown Schenectady. Our commitment to customer service over the years has brought us to where we are today as the most prestigious hospitality company in upstate New York. We have two distinct divisions, On/Off premise catering and business dining. Although we are still family rooted, most recently in 2017 we took our company to the next level by partnering with Restaurant Associates, a division of Compass Group North America. Currently we operate within 18 different locations throughout the capital district, and have over 1,000 employees on our team. Nothing is too small when it comes to attention to details. The desire to provide exceptional service is the foundation upon which we will build your experience with us.

Job Summary

The Catering Operations Manager holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.

Key Responsibilities:

+ Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client’s budget

+ Plans menus in consultation with the clients and chefs

+ Negotiates individual vendor contracts

+ Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager

+ Recruits, interviews, selects, and trains permanent and casual staff

+ Organizes, leads and motivates the catering team

+ Plans staff and event schedules

+ Maintains and develops accurate financial and administrative records

+ Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events

+ Assesses contract requirements and ensure satisfaction with the services delivered

+ Performs final review and assessment of catering events to determine if they meet performance and quality standards

+ Resolves customer concerns and ensures timely customer payment

Preferred Qualifications:

+ Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience

+ Strong organization, time management and team motivation skills are essential for success in this role

+ Ability to work independently with little direct supervision

+ Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff

+ Ability to respond effectively to continuously changing demands

+ Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting

+ Effective use of discretion to problem solve in a fast-paced environment

+ Excellent negotiating skills

+ Ability to establish credibility with senior culinary professionals

+ Human Resource experience including hiring, training, mentoring and development

+ 3-5 years’ experience in a hospitality management environment (preferably in an off-premise catering environment)

+ The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business

Associates at Mazzone are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

+ Retirement Plan

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

+ Medical

+ Dental

+ Vision

+ Life Insurance/AD

+ Disability Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MaxUltimateAndMazzone.pdf) for paid time off benefits information.

Mazzone maintains a drug-free workplace

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MaxUltimateAndMazzone.pdf) for paid time off benefits information.