Place Digital - Operations Manager

JobRack; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading marketing agency is seeking an Operations Manager to drive operational excellence and manage business processes. With a focus on client satisfaction and team support in the mental health space, this full-time remote position offers $3,000–$3,500 a month with benefits. Ideal candidates will thrive in organized environments and demonstrate exceptional leadership in a fully remote setting.

Benefits

3 weeks paid time off

Christmas week off

3 personal days per year

Family leave available

Qualifications

• 5+ years in project/operations management within marketing/service agency environment.
• Experience leading high-performing teams.
• Comfortable with clients and managing client relationships.

Responsibilities

• Optimize and document key business processes for high-value work.
• Oversee financial operations: budgeting, billing, resource allocation.
• Onboard new hires and support team culture.

Skills

Project Management

Client Relationship Management

Communication

Organizational Skills

Proactivity

Tools

Go High Level

Google Workspace

ClickUp

Zapier

Airtable

Job description

Hey there, I’m Kristie - I run a small but mighty SEO-focused marketing agency called Place Digital.

We’re based in the U.S, and we work with a mix of full-time team members and expert contractors across the globe. We're not big on meetings - in fact, we don’t do any on Mondays or Fridays - and we like to give our team time and space to do great work without micromanagement.

Our clients are mainly in the mental health space, which we care deeply about. I’m going on maternity leave in October, and our Account Manager is too - so we’re looking for someone dependable, experienced, and calm under pressure to come in and help run the show (better than I can, honestly).

If you enjoy clean processes, smart systems, and working with genuinely kind people, you’ll feel right at home here.

We’re looking for an Operations Manager who’s organized, detail-loving, and great with people.

You’ll help drive operational excellence across the business and make sure everything runs smoothly, freeing me up to focus on vision and big-picture strategy.

More specifically, you will:

Optimize and document key business processes so the team can focus on high-value work
Identify and resolve operational bottlenecks before they become a problem
Schedule and lead quarterly and annual planning calls
Ensure strategic initiatives are aligned with company goals and values
Create custom scorecards for team members and manage the performance review process
Oversee financial operations including budgeting, billing, and resource allocation
Onboard new hires and support a strong internal culture
Handle client journey touchpoints, from onboarding to renewals, to boost satisfaction and retention
Review and update internal templates to make sure everything stays current and on-brand

Working Hours : This is a full-time role, working US Mountain Time (with plans to shift to Eastern Time in summer 2026). We do not take meetings on Mondays and Fridays so we can focus on deep work, so you can work your local hours on those days (although there may be some exceptions if we have all-hands meetings scheduled, typically on Friday mornings every 30 days or so).

You’re the kind of person who gets satisfaction from making systems run like clockwork. You’re not one to rush into things - instead, you take your time to gather info, build thoughtful plans, and create order out of chaos.

You’re trustworthy, proactive, and great at keeping things on track. You enjoy supporting others and don’t mind working in a sensitive field like mental health.

You’re a clear communicator, especially in writing, and you bring a calm, steady energy to the team.

You’ll thrive in this role if you have:

5+ years in project or operations management within a marketing/service agency environment
Experience leading high-performing teams
Comfortable with clients and managing client relationships
Familiarity with AI tools, marketing automation, billing, and HR platforms

Proficiency in Go High Level, Google Workspace, ClickUp, Zapier, Airtable

Brownie points for experience with:
Microsoft Office Suite, Notion, Moxie, Canva, Gusto, QuickBooks or similar tools
Understanding of VPNs, HIPAA compliance, and international online business standards

What’s in it for you?

$3,000–$3,500 per month*
Full-time, fully remote
3 weeks paid time off, plus Christmas week off and potentially holidays in your location
️ 3 personal days per year (not to be taken consecutively)
Family leave available

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Place Digital to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Place Digital’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Place Digital, applications for this position must be submitted through JobRack and direct contact with Place Digital is not allowed.

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq