Catering Operations Lead

Hi-Pointe Drive-In; Kirkwood (MO); On-site; USD 42,000 - 70,000; Full time

Job summary

Hi-Pointe Drive-In in Kirkwood, MO is seeking a dedicated Restaurant Catering Lead to oversee store-level catering operations and ensure flawless event execution. The ideal candidate will bring strong leadership, attention to detail, and a customer-focused approach to every catering engagement.

You will coordinate with the Catering Manager, supervise catering staff, and manage client relationships to deliver memorable service.

Qualifications

• High school diploma or equivalent; relevant certifications or culinary education is a plus.
• Proven experience as a Catering Supervisor or in a similar role within the hospitality industry.
• Strong knowledge of catering operations, event execution, and food safety standards.
• Excellent leadership skills, with the ability to motivate and guide a diverse team.
• Exceptional organizational and time management abilities to handle multiple tasks and priorities.
• Strong interpersonal and communication skills for effective client and staff interaction.
• Ability to work in a fast-paced environment, remaining calm and composed under pressure.
• Flexibility to work evenings, weekends, and holidays as per event schedules.

Responsibilities

• Assist in the planning and coordination of caterings, ensuring all details are communicated to the team for flawless execution.
• Oversee the setup and breakdown of catering spaces, ensuring adherence to the highest standards of presentation and cleanliness.
• Coordinate with the culinary team to ensure timely delivery of food and beverages, maintaining quality and freshness.
• Address any client or guest inquiries or concerns promptly and professionally.
• Work with General Manager to supervise and guide a team of catering staff, including servers, cooks, and support personnel.
• Collaborate with the Catering Manager to understand client requirements and preferences for each order.
• Communicate event details, including menu options, setup requirements, and special requests, to the catering staff.
• Interact with clients during caterings to ensure their satisfaction and address any concerns or additional requests.
• Foster positive client relationships by delivering personalized service and exceeding expectations.
• Adhere to all relevant health and safety regulations, ensuring a safe working environment for the team and guests.
• Follow proper food handling and sanitation practices, maintaining high standards of cleanliness and hygiene.
• Monitor staff adherence to safety protocols and provide necessary training and reminders when required.

Job description

Hi-Pointe Drive-In in Kirkwood, MO is seeking a dedicated Restaurant Catering Lead to oversee store-level catering operations and ensure flawless event execution. The ideal candidate will bring strong leadership, attention to detail, and a customer-focused approach to every catering engagement.

You will coordinate with the Catering Manager, supervise catering staff, and manage client relationships to deliver memorable service.