Catering Operations Director — Multi-Unit Leadership

Compass Group USA; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Occasions Caterers, part of Compass Group USA, is seeking a Director of Operations to maintain the account alongside the General Manager, in line with the approved budget and client expectations. You will oversee safety, sanitation, and maintenance programs, foster interdepartmental relations, and drive team development, while delivering high-level customer service.

This role requires leadership of six or more staff, multi-unit experience, and a track record of achieving client satisfaction in a

Qualifications

• Bachelor’s degree in Business, hospitality or related field or equivalent experience.
• Proven ability to manage a team of six or more.
• Minimum of two years’ experience in multi-unit foodservice management.
• Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater.
• Strong track record of driving customer satisfaction.
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment.
• Proven ability to mentor and develop team members.
• Excellent written and verbal communication skills.

Responsibilities

• Plans and directs the operation of the assigned account in support the Key Performance Indicators.
• Assist in development of common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members.
• Is knowledgeable on HACCP controls along with proper storage and use of food.
• Supports the development and implementation of programs that meet client needs and customer satisfaction.
• Monitors financial reports of the account to ensure budgetary compliance with Regional and Corporate goals.
• Interfaces with clients to maintain client satisfaction and account retention.
• Resolves client and customer satisfaction or employee related complaints which have been elevated from Managers.
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources.

Skills

Leadership

Team management

Customer satisfaction

Communication skills

Budget awareness

Education

Bachelor’s degree in Business, hospitality or related field

Equivalent degree or equivalent related experience

Job description

Occasions Caterers, part of Compass Group USA, is seeking a Director of Operations to maintain the account alongside the General Manager, in line with the approved budget and client expectations. You will oversee safety, sanitation, and maintenance programs, foster interdepartmental relations, and drive team development, while delivering high-level customer service.

This role requires leadership of six or more staff, multi-unit experience, and a track record of achieving client satisfaction in a