Catering Operations & Client Relations Lead

maman | Sugar Beets HQ; New York (NY); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Healthcare

401K

Commuter benefits

Two weeks paid time off

Sweet perks: cookies, coffee, and in‑店

In-store discounts

Job summary

maman, a French bakery and lifestyle brand, seeks a Catering Coordinator to support daily catering operations and client relationships. You will coordinate orders from start to finish, ensuring accuracy and on-time fulfillment, while collaborating with store teams to reflect maman’s brand in every order.

You will manage Lunchbox orders, assist with off-platform requests, and help maintain strong client communications and cross-functional partnerships to deliver exceptional catering experiences.

Qualifications

• 2 years catering coordination experience preferred.
• Strong computer skills and comfort learning new software and platforms.
• Experience with third-party delivery and catering platforms preferred; experience with Tripleseat is a plus.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills; ability to prioritize and manage multiple tasks in a fast-paced environment.
• Previous experience in hospitality, events, food service, or a related field preferred.

Responsibilities

• Ensure all catering orders are executed in accordance with maman’s brand standards and expectations.
• Assist with managing online Lunchbox catering orders daily, from initial customer request through completion as well as client correspondence.
• Assist the Senior Regional Catering Manager and Catering Manager by managing additional catering orders received outside of Lunchbox; Respond promptly to incoming catering requests and maintain strong relationships with clients.
• Review orders to ensure accuracy, including quantities, timing, delivery/pickup locations, and any special requests.
• Support with managing in-store catering platforms and ensure orders are communicated with the store team.

Skills

Catering coordination

Communication

Time management

Organization

Hospitality experience

Tools

Lunchbox platform

Tripleseat

Job description

maman, a French bakery and lifestyle brand, seeks a Catering Coordinator to support daily catering operations and client relationships. You will coordinate orders from start to finish, ensuring accuracy and on-time fulfillment, while collaborating with store teams to reflect maman’s brand in every order.

You will manage Lunchbox orders, assist with off-platform requests, and help maintain strong client communications and cross-functional partnerships to deliver exceptional catering experiences.