Catering Manager - Hilton La Jolla Torrey Pines

Hilton; San Diego (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Catering Manager to join their team. This role involves developing market segments, fostering client relationships, and ensuring exceptional service throughout event planning and execution. With a commitment to quality and teamwork, you'll be at the forefront of creating memorable experiences for clients. Join a company that values integrity and leadership, and where your contributions will make a significant impact in the hospitality industry. If you're ready to take the next step in your career and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Complimentary shift meals

Go Hilton travel discount program

Qualifications

• Strong skills in negotiation and customer relationship management.
• Experience in business development and event planning.

Responsibilities

• Develop market segments and solicit new customer relationships.
• Direct event logistics and maintain high service standards.

Skills

Customer Relationship Management

Negotiation

Event Planning

Conflict Resolution

Business Development

Job description

Whether you’re hosting a small gathering or a grand wedding, our indoor and outdoor spaces offer over 60,000 sq. ft. of customizable venues to fit any event.

We are looking to add a Catering Manager to our Team! From a friendly workplace environment, complimentary shift meals, and Go Hilton travel discount program, we know that you’ll love being a part of the Hilton team!

As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business.

What will I be doing?

As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

1. To organize, plan and prioritize your duties by developing plans and goals.
2. Timely communication to internal and external clients via telephone, email, written documents or in person.
3. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
4. Demonstrate knowledge of job systems, products, systems, and processes.
5. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
6. Selling and influencing both internal and external clients.
7. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
8. Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
9. Knowledge and Experience in Business Development. This role will seek new business in Weddings, Galas, Social events and some Corporate Group.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as