Catering Manager- Chick-fil-A West Carmel

Chick-fil-A; Carmel (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Chick-fil-A West Carmel is seeking a Catering Manager to lead on-site catering operations in Carmel, Indiana. You will coordinate orders, prepare setups, and ensure the timely delivery of guest-centered meals while guiding a small team through high-pressure, fast-paced shifts.

This role requires availability for evenings and weekends, collaboration with restaurant leadership, and a proactive approach to improving fulfillment processes and guest satisfaction across catering events.

Qualifications

• Strong planning and organizational skills with attention to detail.
• Ability to work under pressure and manage multiple tasks.
• Professional communication with guests and operations team.

Responsibilities

• Ensure catering orders are fulfilled accurately and on-time.
• Receive and enter catering orders into the register.
• Prepare setup for each order including boxes, utensils, sauces.
• Assemble trays of nuggets, chicken strips, etc.
• Drive delivery orders.
• Maintain a clean and organized catering operations area.
• Notify the marketing director of issues with orders and/or guests.
• Implement systems to improve the catering fulfillment process.
• Partner with other restaurant leaders to plan daily/weekly orders.

Skills

Planning

Attention to detail

Organization

Professional communication

Self-management

Goal setting

Creativity

Flexibility

Job description

Title: Catering Manager

Reporting Structure: Reports to Back of House Director

Hours per week:

40-45 hours weekly in a mixture of catering operations and other restaurant positions. The catering manager must have availability to work some evenings and weekends as needed to support orders at those times.

Role Vision:

The Catering Manager is an action-oriented and organized individual who enjoys high pressure and fast paced situations; preparing, assembling and delivering catered food to our guests at Chick-fil-A West Carmel.

Areas of Ownership and Responsibility:

Catering Operations:

• Ensure all catering orders are fulfilled accurately and on-time


• Receive and enter catering orders into the register


• Complete setup and preparation for each order; boxes, utensils, sauces, etc


• Assemble trays of nuggets, chicken strips, ect.


• Drive delivery orders


• Maintain a clean and organized operations area


• Prepare and include a thank you card, coupon, and receipt along with each order


• Assist in logging catering orders for future follow-ups and repeat orders


• Notify the marketing director of any issues with orders and/or guests


• Implement systems and processes to improve the catering fulfillment process


• Partner with other restaurant leaders and food prep team members to create daily and weekly plans to execute upcoming orders

Kitchen Operations:

• Serve in restaurant positions, performing work such as:


• Order taking


• Assembling boxes of nuggets and strips


• Assembling sandwiches


• Cooking and serving Waffle Potato Fries


• Breading chicken


• Cleaning

Skills needed:

Planning, attention to detail, organization, enjoys the pressure of working on multiple things at once, professional communication with guests, thorough communication with restaurant operations team, self-management, goal setting, creativity, flexibility.

Working at Chick-fil-A® West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.