Catering Operations Manager

Premier Global Links; Andover (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Wellness programs

401(k) with matching contributions

Paid Time Off and holidays

Career development opportunities

Tuition reimbursement

Relocation support

Job summary

Premier Global Links LLC is seeking a Catering Operations Manager to lead catering operations, develop frontline teams, and deliver exceptional client experiences in Andover, MA. You will oversee events, manage costs, and drive client satisfaction across regions.

This role requires strong catering knowledge, data-driven decision making, and a proven ability to lead fast-paced teams in a customer-focused environment. Competitive compensation and relocation support are provided.

Qualifications

• 0–3 years of management experience.
• 0–3 years of related catering or hospitality experience.
• Strong knowledge of catering operations and event execution.
• Ability to analyze data and make sound operational decisions.
• Demonstrated leadership ability, including motivating teams, delegating responsibilities, and managing performance.
• Strong client service and relationship-building skills.
• Excellent communication, organization, problem-solving, and conflict-resolution skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Lead and oversee catering events to ensure seamless execution, quality, and client satisfaction.
• Recruit, train, coach, mentor, and develop supervisors and frontline catering staff.
• Manage staffing, resources, performance, and operational priorities.
• Set team goals and provide ongoing feedback and performance management.
• Build strong relationships with clients and operational leaders.
• Collaborate across departments and regions to align service standards and business objectives.
• Develop menus and manage food and event costing to balance creativity, quality, and profitability.
• Analyze operational and financial data to identify opportunities for improvement.
• Resolve client concerns, operational challenges, and conflicts efficiently.
• Support strategies that improve efficiency, client retention, and business growth.
• Coordinate complex catering operations and ensure consistent service delivery.
• Make informed decisions regarding staffing, resources, and operational performance.

Skills

Leadership

Team management

Client service

Communication

Organization

Problem solving

Conflict resolution

Data analysis

Education

Bachelor's degree

Job description

About the Role

Premier Global Links LLC is seeking a Catering Operations Manager to lead catering operations, develop frontline teams, and deliver exceptional client experiences. This role combines event operations, team leadership, client service, menu development, financial management, and business strategy.

The ideal candidate has strong catering knowledge, a customer-focused mindset, and the ability to lead teams, manage resources, and make data-driven decisions in a fast-paced environment.

Key Responsibilities

• Lead and oversee catering events to ensure seamless execution, quality, and client satisfaction.
• Recruit, train, coach, mentor, and develop supervisors and frontline catering staff.
• Manage staffing, resources, performance, and operational priorities.
• Set team goals and provide ongoing feedback and performance management.
• Build strong relationships with clients and operational leaders.
• Collaborate across departments and regions to align service standards and business objectives.
• Develop menus and manage food and event costing to balance creativity, quality, and profitability.
• Analyze operational and financial data to identify opportunities for improvement.
• Resolve client concerns, operational challenges, and conflicts efficiently.
• Support strategies that improve efficiency, client retention, and business growth.
• Coordinate complex catering operations and ensure consistent service delivery.
• Make informed decisions regarding staffing, resources, and operational performance.

Required Qualifications

• High School Diploma/GED, Associate's Degree, Bachelor's Degree, or equivalent experience.
• 0–3 years of management experience.
• 0–3 years of related catering or hospitality experience.
• Strong knowledge of catering operations and event execution.
• Ability to analyze data and make sound operational decisions.
• Demonstrated leadership ability, including motivating teams, delegating responsibilities, and managing performance.
• Strong client service and relationship-building skills.
• Excellent communication, organization, problem-solving, and conflict-resolution skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

What We Offer

• $90,000–$110,000 annual compensation
• Medical, Dental & Vision coverage
• Wellness programs
• 401(k) with matching contributions
• Paid Time Off and company holidays
• Career development opportunities
• Tuition reimbursement
• Relocation support

Additional benefits and employment details will be provided during the hiring process.

Premier Global Links LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.