Catering Manager

Crescent Hotels & Resorts; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an overtime eligible manager to enhance catering sales through proactive efforts in a vibrant market. The role focuses on building client relationships, conducting tours, and ensuring exceptional guest satisfaction while optimizing hotel resources. Candidates should possess significant experience in catering coordination and demonstrate strong sales and leadership capabilities.

Qualifications

• 5 years of catering coordination experience required.
• Exceptional customer service skills and a sense of urgency.
• 2-4 years of solid social sales experience preferred.

Responsibilities

• Proactively pursue leads and existing accounts via various outreach methods.
• Communicate all sales agreements and function contracts with clients.
• Conduct hotel tours and assist the Director of Catering with sales activities.

Skills

Customer service

Sales skills

Leadership

Organizational skills

Flexibility

Tools

Delphi software

Job description

This is an overtime eligible manager (OEM) position.

The primary function is to increase revenues and profits by generating catering sales and business (both social and corporate) through proactive sales efforts targeting local, regional, and national markets and clientele.

ESSENTIAL DUTIES

• Proactively pursue leads and existing accounts via telephone, outside sales, site inspections, and written communication.
• Attend trade shows, community events, and industry meetings related to assigned markets. Use sales skills and hospitality knowledge to stay informed about market trends, competitors, and customers.
• Communicate all sales agreements and function contracts with clients to relevant departments to ensure guest satisfaction.
• Assist the Director of Catering / Convention Services in achieving and implementing sales activities aligned with the Catering Sales Marketing plan.
• Conduct hotel and banquet facility tours; entertain qualified potential clients following company policies.
• Demonstrate leadership, organizational skills, revenue management, excellent communication, guest service focus, teamwork, and a passion for sales. Creativity, motivation, and dedication are essential.
• Maintain a professional appearance; respond promptly and courteously to guest requests, ensuring satisfaction.
• Regularly communicate with key wedding planners, social contacts, and industry partners; establish and promote account relationships.
• Actively seek new business opportunities locally and nationally by visiting offices, attending industry functions, and pursuing leads for catering business.
• Maximize hotel space utilization to boost food and beverage revenues.
• Provide accurate information to departments regarding group needs, including Banquet Event Orders, resumes, and internal communications; document changes and special requests; manage event details for satisfaction and repeat business.
• Exceed client expectations by anticipating needs and delivering high service levels.
• Review and approve event bills for accuracy.

Conduct post-event evaluations to identify areas for improvement.

Responsibilities

Prior catering sales experience with a successful track record is required. Must have exceptional customer service skills and a high sense of urgency. 2-4 years of solid social sales experience preferred.

Experience with Delphi software is helpful. EOE/AA

Qualifications

Required: 5 years of catering coordination experience.

Motivations

Required: Flexibility and motivation to perform well when given autonomy over schedule and goals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.