Catering Manager

Trolley Hospitality Companies; Norfolk (VA); On-site; USD 55,000 - 65,000; Part time

Job summary

An innovative hospitality company seeks a Catering Manager to lead their catering division in Norfolk. This role offers a unique opportunity to drive customized catering experiences while managing a dedicated team. You'll oversee operations, enhance customer satisfaction, and contribute to financial success through strategic planning and process optimization. With a focus on growth and creativity, this position promises a rewarding career path in a dynamic environment. Join a company that values employee dedication and strives to deliver happiness to clients and the community alike.

Benefits

Discounts at Trolley House Hospitality Companies

Free Daily Meal

6 Paid Holidays

96 Hours of PTO

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Voluntary Supplemental Insurance

Qualifications

• Experience in managing teams and catering operations.
• Knowledge of financial performance and data analysis.

Responsibilities

• Oversee operational departments and improve business processes.
• Manage procurement and coordinate resource allocation.
• Ensure customer satisfaction and manage event staffing.

Skills

Team Management

Process Optimization

Customer Service

Data Analysis

Creative Problem Solving

Education

Bachelor's Degree in Hospitality Management

3+ Years in Hospitality or Related Industry

Tools

MS Office

Various Business Software

Job description

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About Us

Trolley Hospitality Companies is a Richmond-based hospitality company comprised of catering, vending, and corporate dining divisions in both Richmond and Norfolk. We were awarded one of the

About Us

Trolley Hospitality Companies is a Richmond-based hospitality company comprised of catering, vending, and corporate dining divisions in both Richmond and Norfolk. We were awarded one of the Top Workplaces by the Richmond Times-Dispatch three years running and have been voted one of Richmond's top caterers by Style Weekly and Virginia Living Magazine and 'Operator of the Year' by the National Automatic Merchandising Association.

We understand that our success is driven by the dedication and passion of our employees and together we strive to fulfill our purpose of delivering happiness to our customers, our community, and our employees. We hope you will join us!

Our Core Values

• No excuses
• Do the right thing
• Can-do attitude
• Always growing
• Help first-be a part of the solution
• Transparency and honesty-no BS
  
  

Please visit our website at www.trolleyhouseva.com to learn more!

About You

• You don't get flustered when there are multiple problems to be solved.
• You can visualize how to organize processes for best efficiency.
• Attention to detail is your superpower!
• You have a growth mindset and look for ways to develop deeper relationships with clients and vendors.
• You enjoy coming up with creative solutions for clients and know when to take smart risks.
• You have experience with and enjoy nurturing and managing teams.
• You love to help others be successful.
• You are naturally curious and value lifelong learning.
  
  

How You Will Make An Impact

The Catering Manager oversees the operational departments of the Hampton Roads Groovin' Gourmets catering division and plays a key role in formulating and implementing strategies to deliver customized catering experiences that meet the client's vision and contribute to the company's financial success. As we seek to expand our services in Hampton Roads, this role offers a unique opportunity for the right candidate to significantly grow the business and advance their professional career. Some responsibilities of this position include:

Operations-

• Regularly evaluate the efficiency of business procedures/processes according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resource allocation.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Liaison between the front of the house, warehouse, sales, and production teams.
• Coordinate menu development with the culinary and sales divisions.
• Attend and advise/contribute at production meetings.
• Manage relationships with external partners/vendors, including venue onboarding (contracts/agreements/COIs).
• Spearhead action station/décor development.
  
  

Financial-

• Develop and maintain an understanding of the company's financial performance.
• Contribute to the company's financial success by preparing sales projections, managing team budgets, and analyzing profit and loss statements.
• Review financial information and be accountable to operational budgets to promote profitability.
  
  

Front of House-

• Ensure busy/high-profile events are covered with staffing and management.
• Fulfill special requests per client's needs, including creating specialty drinks.
• Maintain a thorough understanding of market needs for the catering goods and services provided.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Act as backup event manager and staff, as needed; ensure customer satisfaction.
  
  

People Management-

• Manage, supervise, and motivate employees towards accomplishing their responsibilities and goals.
• Screen, interview, and hire team members.
• Direct and track employee performance; meet with direct reports for quarterly and yearly performance reviews.
  
  

What You Bring To The Table

• Bachelor's degree in hospitality management or related field or a minimum of 3+ years experience in hospitality or related industry
• 2+ years in catering operations or sales highly preferred
• Knowledge of industry's legal rules and guidelines
• In-depth knowledge of diverse business functions and principles, such as supply chain, finance, customer service, etc.
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software
• Flexibility to travel to Richmond during the first month for training (multiple overnight stays) and occasional trips to Richmond after the training period
• This position is very time intensive during the busy season (mid-March thru June; mid-August thru December) and requires attending events on the evenings and weekends along with normal business hours during the week
  
  

The Good Stuff!

• $55k-65k, depending on the experience you offer
• Discounts at all Trolley House Hospitality companies including catering services, Gourmet Gang Delis, and vending items in our warehouse
• Free daily meal from the onsite deli
• 6 paid holidays and 96 hours of PTO
• Medical, Dental, and Vision insurance plans available after 60 days
• 401(k) retirement plan and company match after 1 year of employment
• Voluntary supplemental insurance plans available

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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