Catering Manager

Workstream; Bristol (TN); On-site; USD 40,000 - 65,000; Full time

Job summary

The Pinnacle Chick-fil-A is seeking a Catering Manager who will lead and grow our catering business, serving as the primary point of contact for guests and delivering exceptional hospitality.

You will build relationships with local organizations, coordinate inquiries to delivery, manage schedules and staffing, and ensure orders are accurate, on time, and exceed expectations.

Qualifications

• Excellent customer service and communication.
• Strong organizational and time management skills.
• Self-motivated with ability to work independently.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Sales, marketing, hospitality, or events experience preferred.
• Valid driver’s license and clean driving record.
• Ability to lift up to 50 pounds for order handling.

Responsibilities

• Grow catering sales through community outreach and relationships.
• Build and maintain relationships with local businesses, schools, churches, healthcare facilities, and organizations.
• Coordinate all catering orders from inquiry to delivery.
• Ensure catering orders are accurate, on time, and exceed guest expectations.
• Communicate effectively with Front of House and Back of House teams to ensure seamless execution.
• Manage catering schedules, deliveries, and staffing needs.
• Follow up with guests to ensure satisfaction and encourage repeat business.
• Represent Chick-fil-A’s hospitality and brand standards at all times.
• Identify opportunities to increase catering sales through promotions and community events.
• Maintain detailed records of catering orders and guest communications.

Skills

Customer service

Communication

Organization

Time management

Independent work

Professional appearance

Multitasking

Sales experience

Driver's license

Lifting up to 50 lb

Job description

Catering Manager – The Pinnacle Chick-fil-A

Do you have a passion for serving others, building relationships, and creating remarkable experiences? The Pinnacle Chick-fil-A is looking for a highly motivated Catering Manager to lead and grow our catering business. This role is perfect for someone who thrives on connecting with people, is highly organized, and enjoys delivering exceptional hospitality.

As our Catering Manager, you’ll serve as the primary point of contact for catering guests, ensuring every order is executed with excellence while building lasting relationships within our community.

Responsibilities

• Grow catering sales through community outreach and relationship building.
• Build and maintain relationships with local businesses, schools, churches, healthcare facilities, and organizations.
• Coordinate all catering orders from inquiry to delivery.
• Ensure catering orders are accurate, on time, and exceed guest expectations.
• Communicate effectively with Front of House and Back of House teams to ensure seamless execution.
• Manage catering schedules, deliveries, and staffing needs.
• Follow up with guests to ensure satisfaction and encourage repeat business.
• Represent Chick-fil-A’s hospitality and brand standards at all times.
• Identify opportunities to increase catering sales through promotions and community events.
• Maintain detailed records of catering orders and guest communications.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and time‑management abilities.
• Self‑motivated with the ability to work independently.
• Professional appearance and positive attitude.
• Ability to multitask in a fast‑paced environment.
• Sales, marketing, hospitality, or event planning experience is preferred.
• Must possess a valid driver’s license and maintain a clean driving record.
• Ability to lift up to 50 pounds and transport catering orders safely.

What We’re Looking For

• Has a heart for serving others.
• Builds genuine relationships with guests and the community.
• Takes initiative and pays close attention to detail.
• Demonstrates leadership, accountability, and integrity.
• Enjoys working both in the restaurant and out in the community.

Why Join The Pinnacle Chick-fil-A?

At The Pinnacle Chick-fil-A, we are committed to developing leaders while providing opportunities to grow personally and professionally. Our team is passionate about making a positive impact in the lives of our guests, one remarkable experience at a time.