Catering Lead: Events & Guest Experience

panerabread; Lansing (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Team tips

Free meals

Flexible scheduling

Paid vacation

Medical insurance

401(k) match

Career development

Tuition discounts

Team perks

Job summary

Panera Bread in Lansing, MI is seeking a Catering Lead to manage catering orders, plan events, and ensure delicious, on‑time delivery. You will provide warm service, handle inquiries, and build relationships with local businesses and schools to grow catering opportunities.

The role requires strong organization, reliability for delivering orders, and flexibility to work nights and weekends in a fast‑paced environment. Panera offers competitive pay and benefits.

Qualifications

• Experience delivering friendly, high‑quality customer service.
• Ability to lead a team and coordinate events.
• Strong organizational and time‑management skills.
• Clear communication with guests and team members.

Responsibilities

• Manage and produce catering orders for guests.
• Create memorable experiences with warm, friendly service and proactive follow‑ups.
• Assist with delivering orders to events.
• Adhere to health and food safety standards.
• Maintain Panera's standards for craveable food quality.
• Promote Panera Catering to local businesses, schools, and events.
• Support Managers and Team Members as needed.
• Foster a culture of warmth, belonging, growth, and trust.

Skills

Customer service

Leadership

Time management

Effective communication

Job description

Panera Bread in Lansing, MI is seeking a Catering Lead to manage catering orders, plan events, and ensure delicious, on‑time delivery. You will provide warm service, handle inquiries, and build relationships with local businesses and schools to grow catering opportunities.

The role requires strong organization, reliability for delivering orders, and flexibility to work nights and weekends in a fast‑paced environment. Panera offers competitive pay and benefits.