Catering Lead - Events & Guest Experience

panerabread; Decatur (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Team tips

Free meals on shift

Flexible scheduling

Paid vacation

Health insurance

401(k) with match

Tuition discounts

Career advancement

Pet insurance

Employee assistance program

Job summary

Panera Bread is seeking a Catering Lead to oversee catering orders, liaise with guests, and ensure timely delivery of catered events. You will maintain high standards of food safety and hospitality while promoting Panera’s catering offerings to local businesses and organizations.

As a Catering Lead, you will collaborate with managers and team members to provide memorable guest experiences, handle inquiries, and drive proactive follow-ups.

Qualifications

• Excellent customer service and communication skills.
• Able to work independently with limited supervision.
• Strong organizational and time-management abilities.

Responsibilities

• Manage and produce catering orders for guests.
• Provide warm, friendly service with proactive follow-ups to ensure guest satisfaction.
• Assist with delivering orders to events.
• Adhere to health and food safety standards.
• Promote Panera catering offerings to local businesses, schools and events.
• Support managers and team members as needed.
• Help build a welcoming culture of warmth and trust.

Skills

Customer service

Communication

Self-starter

Organization

Time management

Driving

Job description

Panera Bread is seeking a Catering Lead to oversee catering orders, liaise with guests, and ensure timely delivery of catered events. You will maintain high standards of food safety and hospitality while promoting Panera’s catering offerings to local businesses and organizations.

As a Catering Lead, you will collaborate with managers and team members to provide memorable guest experiences, handle inquiries, and drive proactive follow-ups.