Catering Lead

ASM Global-SMG; Bossier City (LA); On-site; USD 20,000 - 32,000; Full time

Job summary

ASM Global-SMG in Louisiana seeks a banquet server to deliver exceptional guest service at events. You will greet guests, assist with setup, serve food and beverages, and maintain safety and cleanliness standards throughout the venue.

The role emphasizes strong customer service, teamwork, basic math, and adaptability to fast-paced event environments. You will support with equipment and room preparation as needed.

Qualifications

• Requires a strong focus on accuracy and guest satisfaction.
• Excellent verbal and written communication for guest interactions.
• Proven ability to provide high-quality customer service across events.

Responsibilities

• Greet guests and acknowledge them to ensure a friendly environment.
• Provide outstanding service by showcasing product knowledge and service steps.
• Serve food and beverages with attention to safety and cleanliness.
• Maintain high safety and cleanliness standards across areas.
• Anticipate guest needs to deliver a memorable experience.
• Assist with collecting banquet equipment and setup for events.
• Prepare tables with place settings as instructed.
• Follow all health, safety and alcohol service regulations.
• Handle food and beverage preparation for customers as required.
• Work within venue operations for event execution.

Skills

Attention to detail

Communication skills

Customer service

Basic math

Adaptability

Documentation

Education

High School diploma or GED

Job description

ESSENTIAL DUTIES

• “Must understand and practice the concept of teamwork”
• “Ensure that each guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.”
• “Serves food to guest with high level of customer service.”
• “Maintain high standards of safety and cleanliness in all areas”
• “Must strive to provide guest with a memorable experience and exceed their expectations by anticipating their needs.”
• “Assist with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.”
• “Assist with preparation and set-up of event room when necessary”
• “Prepare tables with place settings as instructed”
• “Ensure health codes are followed”
• “Prepares food and beverage for customer”
• “Follow all rules and regulations for serving alcohol”
• “Shop for backstage and green rooms items that have the highest quality. No bruised fruits or vegetables. Communicate items that are unavailable”

SKILLS REQUIRED

• “Must have attention to detail.”
• “Good communication and problem-solving skills”
• “must have strong customer service skills”
• “must have basic math skills”
• “must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events”
• Demonstrate excellent customer service skills. Knowledge of catering, food preparation, and decoration.
• Ability to read, count and write to accurately complete all documentation.
• Remain flexible and adjust to situations as they occur.
• Maintain effective working relationships with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Ability to operate and use all equipment necessary to accomplish job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Daily lifting to 20 lbs., constant reaching, stooping, standing, and walking. Must be able to balance serving trays and have good manual dexterity. Required to move around the facility; to stand for long hours during events; talk and hear. This position requires work inside and outside the building, parking lots included and some exposure to adverse conditions. Performing work through repetitive eye/hand coordination.

High School diploma or GED or one to three months related experience and/or training; or an equivalent combination of education and experience. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.