Event Set up Crew

Hilton Garden Inn | CR Hotel #1 LLC; New Buffalo (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton Garden Inn | CR Hotel #1 LLC in New Buffalo is seeking a Banquet Set Up associate responsible for preparing and organizing all event spaces according to Event Orders, maintaining brand standards, and assisting with setup and breakdown.

This role requires flexible availability, rotating weekends, excellent guest service, teamwork, and adherence to health and safety guidelines while handling tables, linens, place settings, and audio-visual equipment.

Qualifications

• Customer service-focused with guest-facing duties.
• Knowledge of catering practices and event setups.
• Ability to work quickly in a fast-paced environment.
• Physically able to stand, lift, and move items during long shifts.

Responsibilities

• Set up and breakdown banquet spaces per Event Orders.
• Prepare tables, linens, place settings, centerpieces, and audio-visual equipment.
• Assist with pre-event preparations and post-event cleanup.
• Maintain cleanliness and organization of banquet areas.
• Provide courteous guest service and communicate with team.
• Follow safety and health guidelines and company standards.

Skills

Customer service

Catering knowledge

Teamwork

Stamina

Education

High School diploma or GED

Job description

POSITION SUMMARY

The Banquet Set Up primary role is to prepare and organize all attributes for special functions and events, while ensuring Brand Standards and Banquet Department operating procedures are being followed. The Banquet Set Up will help with event preparation and clean up the area being used for an event.

Rotating Weekends required.

Must have flexible availability.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Set upand breakdownbanquet meeting space per Event Order instructions, including tables, table complements (salt, pepper, sugar, breadsticks, etc.),table linens, table settings,center pieces, dishes,audio-visual equipment, and all otherevent provisions.
• Help with expected demand preparations, Table setting, utensil-plating, and center pieces
• Assist Banquet Manager with any pre-event needs.
• Monitor and maintain cleanliness, sanitation, and organization of banquet spaces, before, during and afterevents.
• Provide excellent customer service to allguests that you may come in contact with.
• Communicate with Banquet Manager as well as other banquet staff.
• See to the comfort of guests by making sure that all pre-event needs are taken care of.
• Double check all documentation to make sure every aspect of event is correct.
• Hold to company and Brandstandards.
• Support other staff to ensure guest satisfaction.
• Observe Health Department guidelines for food handling andsanitation.
• Manageaudio-visual equipmentneeded for all events.
• Follow all company safety and security policies and procedures, including reporting accidents,injuries,and unsafe work conditions to management.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Customer Service-centric.
• Knowledge of catering practices.
• Ability to work quickly and as a team in a fast-paced environment.
• Ability to meet the physical demands of the job, staying on your feet for extended periods of time, climbing stairs, carrying heavy weights.
• Can work on own as well as part of a team.
• Performs work well with speed, accuracy, and attention to detail.
• Able to work well in stressful, high-pressure situations.
• Maintains a good energy level despite demands of the day.
• Ability to maintain confidentiality of guest information.
• Clear and thorough communication skills.
• Excellent problem-solving skills.
• Ability to follow directions thoroughly and work with minimal supervision.
• Willing and able to work early mornings, late evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
• Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

High School education or GED required to accomplish the essential functions of this job. Previous experience for medium to large groups preferred. Knowledge of catering practices preferred.

COMPANY VALUES

• GRATEFUL. For all we have, for all we can do to be of service to others.
• HELPFUL. To our Family and Community, Teammates and Guests.
• KIND. To all, in everything we do.