Catering & Food Service Lead

Chick-fil-A; Chicopee (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Learning from Operator and Leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Chicopee is hiring a Catering Lead to deliver signature Chick-fil-A hospitality from order to delivery, reporting to the Director of Operations. The role oversees catering orders, prepares supplies, and ensures immaculate food safety standards for guest experiences.

The ideal candidate will have ServSafe certification or willingness to obtain it, a safe driving record, and the ability to multitask in a fast-paced environment while supporting other restaurant areas as needed.

Qualifications

• Consistency and reliability.
• Cheerful attitude.
• Loves serving and helping others.
• Customer service oriented, strong interpersonal skills.
• Detail-oriented.
• Ability to multitask.
• Works well independently and in a team environment.
• Be willing and able to work a flexible schedule.
• Ability to lift and carry boxes regularly.
• Ability to stand for long periods.

Responsibilities

• Smile and engage guests with eye contact.
• Create and maintain eye contact with guests.
• Speak enthusiastically and build emotional connections.
• Honor and encourage others to follow Chick-fil-A vision and values.
• Multitask quickly yet thoroughly.
• Be team-oriented, adaptable, dependable, with a strong work ethic.
• Work on their feet for several hours at a time.
• Communicate effectively with guests and Team Members.
• Adhere to Chick-fil-A rules and dress code.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Teamwork

Reliability

Flexibility

Attention to detail

Communication

Work ethic

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Job description

Are you passionate about taking good care of others? Going the extra mile to serve all their needs? Working with a team dedicated to serving great food and cultivating great experiences? At Chick-fil-A Chicopee, as a Catering Lead, you will have the opportunity to make a lasting impression on the guests, working to win their Heart, at every moment by creating moments of Joy and capitalizing on occasions to care. Catering Leads will report directly to the Director of Operations and play a key role in ensuring a seamless catering experience. Most deliveries are to be made using the company's catering vehicle. Responsibilities include overseeing the process from the moment a catering order is placed to organizing and preparing all necessary supplies and items, including beverages, food items, paper goods, sauces, dressings, etc. All while ensuring immaculate food safety standards are met and upheld until the Catering Order is presented and/or delivered to the guest. We want to ensure that our Catering Guests receive the same care and hospitality of our signature Chick-fil-A service and food as if they were being served right in our dining room.

Position Type

• Full-time, Flexible schedule

Hours

• The ideal candidate will have flexible availability to accommodate the varying needs of the catering orders, as well as supporting other areas of the restaurant to meet the needs of the business.

Certifications

• ServSafe Certification, or be willing to test and pass the ServSafe Exam
• Safe, Clean Driving Record with a valid Driver’s License

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Member Responsibilities

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Making Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team-oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Always Adhere to Chick-fil-A rules and dress code
• Other duties as assigned

Qualifications and Requirements

• Consistency and reliability
• Cheerful attitude
• Loves serving and helping others
• Customer service orientedStrong interpersonal skills
• Detail-oriented
• Ability to multitask
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Ability to lift and carry boxes regularly
• Ability to stand for long periods

Working at a Chick-fil-A® Chicopee/ West Springfield is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by independent, franchised Operator Robert Hewes, who invests in the future of their Team Members and gives back to their communities.
Growing Servant Leaders 24/6 LLC proudly operates both Chick-fil-A Chicopee & Chick-fil-A West Springfield