Catering & Events Coordinator - Hilton Short Hills

AECOM; Millburn (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Catering & Events Coordinator to support event management and client interactions. This role involves planning, organizing, and executing catering events while ensuring exceptional service quality. Ideal candidates will demonstrate effective communication skills and a commitment to meeting client expectations.

Benefits

Daily Pay access

Go Hilton travel discount

Comprehensive Health Insurance

Employee stock purchase program

Parental leave

Debt-Free Education opportunities

Mental Health Resources

Best-in-Class Paid Time Off Programs

Matching 401K plan

Qualifications

• Minimum of 1 year guest contact or customer experience.
• Knowledge of hotel property management systems is advantageous.

Responsibilities

• Organizing, planning, and prioritizing duties for events.
• Communicating with clients and handling inquiries professionally.
• Inputting programs and managing guest arrangements.

Skills

Customer Focus

Communication

Problem Solving

Adaptability

Education

Experience in customer service

Tools

Delphi.fdc

Job description

As an Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers\.

**What will I be doing?**

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals\.

• Timely communication to internal and external clients via telephone, email, written documents or in person\.

• Handling phone calls, e\-mails and greeting clients for Catering and Events in a professional, courteous manner\.

• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits\.

• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans\.

• Working with affiliate groups\.

• Assist with clients and deliver on the client’s expectations\.

• Demonstrate knowledge of job systems, products, booking systems, and processes\.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client\.

• Ensure high quality service by communicating and assisting others to understand the guest needs\.

• Participate in customer site inspections and assist with the sales process as necessary\.

• Other duties as necessary based on business needs

• Regular attendance

**What are we looking for?**

+ Minimum Years of Experience: one \(1\) year guest contact or customer experience\.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

+ Knowledge of the hotel property management systems \(Delphi\.fdc\)

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Benefits:**

+ Access to pay when you need it through Daily Pay
+ Go Hilton travel discount program
+ Comprehensive Health Insurance coverage for you and your family
+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at 15% discount\!
+ Supportive parental leave
+ Debt\-Free Education: Team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications\.
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off Programs \(PTO\)
+ Matching 401K plan

**Compensation:** $26/hour

**Job:** _Catering and Event Services_

**Title:** _Catering & Events Coordinator \- Hilton Short Hills_

**Location:** _null_

**Requisition ID:** _HOT0BOBH_

**EOE/AA/Disabled/Veterans**