Catering Delivery Lead & Team Coach

Paycom; Lawrence (KS); On-site; USD 14,000 - 19,000; Full time

Job summary

Q39, LLC in Lawrence, KS is seeking a Catering Delivery Lead Supervisor to oversee delivery staff, ensure flawless executions, and uphold Q39’s standards at every event.

You will review BEOs, coordinate staffing, vehicles, and equipment, and manage client communications to ensure excellent service. 3+ years in hospitality or catering operations and a valid driver’s license are required.

Qualifications

• 3+ years in hospitality, logistics, or catering operations.
• Strong organizational and planning skills.
• Excellent problem-solving and guest service abilities.
• Ability to supervise a delivery team in fast-paced environments.

Responsibilities

• BEO Review & Planning – Review all BEOs in advance; confirm accuracy, identify special requirements, and organize staffing, vehicles, and equipment needs to ensure flawless execution.
• Delivery Operations Oversight – Ensure all deliveries are executed accurately according to the BEO, including food, equipment, and special instructions.
• Team Support and Supervision – Provide guidance, scheduling, and supervision for delivery staff; support team members with tools, training, and direction while modeling professional communication and guest service standards.
• Logistics & Equipment Management – Oversee packing, loading, vehicle cleanliness, and equipment returns; ensure proper storage and inventory of catering materials.
• Client Communication – Confirm ETAs, manage client interactions with professionalism, and ensure all Q39 standards are met at delivery sites.
• Issue Resolution & Reporting – Support drivers in resolving on-site challenges; gather client feedback; report operational issues, vehicle concerns, or equipment needs.
• Collaboration – Partner with the Catering Operations Manager and Sales Manager to continually improve efficiency, training, and client satisfaction.

Skills

Hospitality experience

Logistics experience

Catering operations

Organizational skills

Communication

Team leadership

Customer service

Driver's license

Clean driving record

Job description

Q39, LLC in Lawrence, KS is seeking a Catering Delivery Lead Supervisor to oversee delivery staff, ensure flawless executions, and uphold Q39’s standards at every event.

You will review BEOs, coordinate staffing, vehicles, and equipment, and manage client communications to ensure excellent service. 3+ years in hospitality or catering operations and a valid driver’s license are required.